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The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.
Position: Service Desk Agent
Department: Information Technology, Corporate Services
Classification: Level 3
Salary Band: $52,400-$65,900
Language: Bilingualism (English and French) is a mandatory requirement
The Federation of Canadian Municipalities (FCM) is the national voice of municipal government. Since 1901, FCM has been improving the quality of life in all communities by promoting strong, effective and accountable municipal government. With almost 2,000 members, FCM represents the interests of municipalities on policy and program matters that fall within federal jurisdiction.
Nationally, FCM partners with various federal departments and agencies to implement capacity building programs to provide an opportunity for Canadian municipalities to share know-how and resources domestically. Internationally, FCM helps local governments around the world develop their capacity to deliver basic services, promote economic growth and encourage the participation of citizens in planning and decision making.
FCM aspires to be an organization that is deeply respectful, collaborative, empowering and transparent in our work. We have a commitment and passion for strengthening Canada by achieving results for our communities, our cities and our workplace, and by sharing our knowledge and experience on the world's stage, so that others may improve the quality of life in their communities.
Reporting to the Senior System Analyst, the Service Desk Agent is responsible for providing 1st level helpdesk and deskside support to all internal IT users. The Service Desk Agent is responsible for the follow-up and resolution of Tier-1 (first level) helpdesk/deskside issues, questions or problems; and for the escalation of these to Tier-2 support when required. The Service Desk Agent is also responsible for IT asset lifecycle management (ie: maintaining and updating hardware and software inventories). The Service Desk Agent works in close collaboration with FCM's Senior System Analyst and System Administrator to ensure optimal quality assurance and control with respect to helpdesk and deskside services. Some short distance travel (usually on foot) to a sister site in downtown Ottawa will be required.
Knowledge and Experience:
The benefits of joining the FCM team include summer hours (Fridays off between July 1st and Labour Day); office facilities located in the ByWard Market; FCM's commitment to employee development and a competitive range of employee benefits and services.
For additional information on this posting, or for further information on FCM, access our website at https://fcm.ca/en.
Visit the careers section of our website to apply. Deadline for applications is December 4, 2019.
We thank all candidates for their interest; however, we will only contact those selected for an interview. All the applications will be kept on file for six months following the hiring.