Senior Manager, Information Technology

April 19 2021
Industries Industrial products (Others)
Categories Information Technology, Programming, Development, Project management, Product development and Management
Whitby, ON

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary

The Sr Manager IT will report directly to the Assistant General Manager and will be responsible for managing the department, technology planning, information systems and infrastructure, IT and information security. They will actively participate as a dynamic, progressive member of leadership team.

The role will be responsible for IT services across the country in all of our facilities and offices. They will also have requirements and obligations to Makita Japan (headquarters).


  • Leads the development and implementation of the multiyear technology plan, including ways to identify and implement process improvements that drive quality, efficiency and reduce costs.
  • Advises on potential upgrades: Recommend software improvements, upgrades, and implement new features for optimal performance of company hardware and software to upper management and Makita Japan.
  • Develops a budget for departmental expenses and IT related expenses for all other departments and monitors IT related costs.
  • Oversees and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.
  • Develops, implements and provides proactive monitoring and maintenance on all IT systems including servers, hardware and software.
  • Monitors performance, IT and Information security, backup and recovery of the network and data.
  • Leads and schedules the activities of team members within the IT department, ensuring they trained and provided with the appropriate documentation and information to execute.
  • Ensure all IT infrastructure services, including network administration of servers, desktops, and communication systems, and projects are delivered effectively to all stakeholder and user groups across the country, in person and/or remotely.
  • Responsible and accountable for meeting Company and departmental objectives.
  • Provides formal and informal performance feedback, coaching and mentoring to all direct reports.
  • Participates in recruiting for department requirements.
  • Managing technology vendor relationships.
  • Performs other duties as required.


  • Diploma or degree in Computer Engineering, Computer Science, Information Technology or related field.
  • Minimum of 7 years of IT leadership and technical experience.
  • Leadership Skills: experience leading, coaching and/or mentoring.
  • Technical Skills: Knowledge of server administration (Windows 10), Office 365, HTTP, SSL, PC and Mac environments, HTML, CCS, Javascript, Mobile Device Management (MDM), AS400 platform and Apple OS is preferred.
  • IT security: ability to ensure best practices for IT and Information Security on networks, physical & virtual servers, including cybersecurity best practices both on premise and cloud-based storage.
  • Interpersonal Skills: to build strong business relationship and collaborate with others.
  • Communication skills: able to communicate both verbally and written in a clear and concise manner including group presentations.
  • Project management skills: process documentation and ensuring customer specific requirements as they relate to the job function.
  • Organizational Skills: Ability to effectively prioritize and execute multiple tasks to ensure timely completion.
  • Attention to Detail: Attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.
  • Analytical and Problem-Solving skills: ability to analyse IT Metrix, and problem solve to resolve complex technology and systems-related problems.
  • Occasional travel may be required.

Interested in Joining our Team?

Please submit your cover letter and resume to **@******.** by the closing date of Tuesday, May 11, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (**@******.**).

Apply now! network