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It Support - Technician

April 19 2021
Industries Industrial products (Others)
Categories Information Technology, Help Desk, Installation, Maintenance, Repair, Internet, Web, E-Commerce
Whitby, ON

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary: 

The IT Support Technician will provide remote and onsite user support for electronic devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers. The role will support the deployment of devices, asset management tracking, and service requests.

Responsibilities:

  • Provide onsite and remote support to users across several company locations.
  • Assist with equipment deployment for new desktops, laptops, printers, tablets, and smartphones.
  • Prepare software access and configuration changes for users.
  • Keep accurate Asset management & Inventory (hardware & software) records.
  • Deploy operating system updates during maintenance windows.
  • Troubleshooting, maintenance, installation, and repairs of computer hardware.
  • Manage desktops and laptops running Microsoft Windows and Apple MAC OS.
  • Identify, diagnose and resolve the recurring software/application/host issues that include medium to high complexity.
  • Assist with upgrading computer systems, removing viruses/spyware, and ensuring network safety.
  • IT on-boarding and off-boarding.
  • Setup and install network attached equipment
  • Evaluate information technology needs and users' software needs.
  • Execute and support the network standards and guidelines.
  • Work collaboratively with both technical and non-technical staff.

Qualifications:

  • Diploma/certificate in Computer System Technician, PC Support Technician, Technical Support Analysis, or relevant field.
  • A minimum of 2 years of help desk, IT Support related experience.
  • Technical Skills: Knowledge of server administration (Windows 10), E-Mail, Office 365, HTTP, SSL, PC and Mac environments and proven abilities in PC repairing, troubleshooting, deployment, and liquidation.
  • Attention to Detail: Attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.
  • Analytical skills: ability to resolve complex technology and systems-related problems. Driven to learn, research and improve IT skillset.
  • Communication and Interpersonal skills: ability to provide good customer service, and resolve issues in a clear, concise and professional manner.

Interested in Joining our Team?

Please submit your cover letter and resume to **@******.** by the closing date of Tuesday, May 11, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (**@******.**).

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