The Opportunity: Systems Administrator, Level I

Waterfront Toronto is seeking a Systems Administrator – Level I responsible for effectively and efficiently managing all client-side IT systems and day-to-day operations with a strong focus on customer service and timely service delivery.

Key responsibilities include:

• Acts as primary contact and provides first and second level client-side support for the organization; including troubleshooting, assisting with applications and advising clients when required with a strong focus on customer service.
• Monitors the IT helpdesk; triages, troubleshoots and assigns tickets.  Escalates tickets when necessary, identifies trends and makes suggestions for remediation.  Ensures an early first response time for all tickets received.
• Deploys, maintains and troubleshoots workstations, including OS, hardware, peripherals and standard software applications.  Ensures workstations are patched on a regular basis and according to organization standards using SCCM.
• Packages applications for automatic, self-service and manual deployments using SCCM; Ensures successful installation and troubleshoots failed deployments.
• Participates in implementations and rollouts of new/upgraded applications and hardware, including testing and deployment.  Also provides initial and ongoing training and support to maximize use and capabilities of new IT systems.
• Deploys, maintains and troubleshoots mobile devices for users, ensuring they meet organization security standards using a Mobile Device Management system.
• Maintains and troubleshoots business functional technology including Audio/Visual, conferencing systems, printer and printer related systems and telephony.  Ensure systems are operational and available for use.
• Follows organization process to onboard and offboard users and maintains user accounts and security.
• Works with third-party vendors, consultants and support to ensure optimal delivery of client-side systems.
• Some afterhours work will be required.

Skills and Qualifications:

As an IT professional, your background should include:

• Excellent customer service skills with supporting client needs in a complex technology environment in a helpdesk environment.
• Excellent knowledge of SCCM for software deployment, patch management, and asset management
• Current knowledge of business software applications including; Windows 10, Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint, Skype, Teams), and Adobe Creative Cloud (Acrobat, Photoshop, In Design, Illustrator).
• Significant knowledge of Windows server including Active Directory, GPOs, file shares, permissions, PowerShell and networking.
• Significant knowledge of computer hardware including desktops, laptops and peripherals.
• Strong knowledge of security best practices including anti-virus, client firewalls and encryption.  Knowledge of F-Secure and Palo Alto Traps an asset.
• Strong knowledge of mobile devices and communications.  Knowledge of VMWare Workspace One an asset.
• Strong knowledge of TCP/IP networks, including switching concepts, routing, and wireless technologies.
• Knowledge of Exchange and SharePoint an asset.
• Knowledge of Avaya or telephony systems an asset.
• Knowledge of audio/visual, conferencing and printing an asset.
• Excellent verbal and written communication to relay complex technical issues, resolutions and training to non-technical people.
• Excellent analytical skills and the ability to solve complex problems.
• Ability to work under deadlines.
• Degree or college diploma in Computer Science/Systems or related field of study with 5 years' work experience in administration of systems software and support.  Industry certifications (A+, Network+, MCSE, MCITP) are an asset.

Application Process:

Candidates should email their resume and cover letter, together in one (1) PDF document to: *******@****************.**  quoting File #20-04, no later than June 7, 2020.