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Sr Solutions Consultant-ITSM/ServiceNow

July 13 2021
Industries IT: Services
Categories Information Technology, Consultation, Business analyst, Commercial, Technical sales, IT Business Analyst
Toronto, ON

As a member of our ServiceNow Solutions Delivery organization, the Senior Solution Consultant provides technical pre-sales support to the sales force and provides prospective customers with product and solution advice during pre-sales discussions. 

As a Senior Solution Consultant, you will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.

What you'll do

  • Assist sales in the qualification of customer needs through discovery
  • Participate across the sales life-cycle on acquiring strategic customers
  • Demonstrations of ServiceNow, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
  • Contribute to the continual improvement of delivery and Advisory Services processes and the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • In conjunction with Sales and Delivery Services, participate in internal handoff meeting - communicate commitments, expectations, etc. to prepare for the project
  • Generation of product demo scripts and scenarios and maintaining demonstration environments
  • Scoping, creating, and delivering Rough Orders of Magnitude (ROM) to prospects and existing customers
  • Scoping and authoring Statements of Work (SOW) 
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POV
  • Supporting Marketing events–user conferences, trade shows, webinars, etc.
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors

What you need to succeed

  • 5+ years of solution delivery experience, preferably in an enterprise environment with leadership experience
  • Bachelor's Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
  • A good understanding of business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
  • Demonstrated technical expertise in web technology and the ability to learn new technology
  • Demonstrated experience in supporting sales campaigns to commercial and enterprise customers
  • Demonstrated proficiency of written and verbal communication skills (including technical writing and presentations) with the ability to communicate and collaborate effectively both internally and externally 
  • Ability to remain calm in a fast-paced work environment and to show thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities
  • Eager to take on new tasks/responsibilities and passion for customer experience, operational excellence, and continuous development
  • Ability to travel 15% of the time


  • At least 7+ years strong pre-sales experience, particularly with ITSM experience (tool and business process) 
  • ServiceNow Pre-Sales Accreditations for most of core product lines

Who we are:
CDW is a leading technology solutions provider to business, government, education, and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts, and other generous perks.

Job Category: Engineering General
Job Type: Full-Time
Travel Percentage: 25% network