This job posting has expired.

Service Desk Technician, Information Technology

December 16 2016
Industries Ecommerce, Multimedia
Categories Help Desk, Networking, System administrator
Toronto, ON

Service Desk Technician, Information Technology

Our technology company, in operation for over 15 years, is seeking a service desk technician to assist customers with technical issues remotely by phone, e-mail, and service request software, as well as onsite when required.  Our ideal candidate will work alongside our service desk technicians and system administrators to help deliver the high-quality, customer-focused service we are known for.

RESPONSIBILITIES

  • Respond and resolve tickets, calls, and e-mails in a prompt, competent, and professional manner
  • Escalate, as appropriate, to level 2 support, level 3 support or administration with relevant and accurate information
  • In a disciplined manner, follow up on all open tickets until resolution, and ensure proper ticket closing procedures
  • Work closely and effectively with your team members and administration
  • Assist in the general user management of Microsoft Active Directory, Microsoft Exchange, and the various tools and software used by the team
  • Assist or accompany Systems Administrators as they deploy datacenter infrastructure, virtualization systems, or external cloud systems
  • On an as-needed basis, visit clients within the GTA and surroundings for onsite support.

REQUIRED SKILLS & EXPERIENCE

  • Must have a college diploma in information technology or an AEC
  • Must have a minimum of 1 year of experience in a similar role
  • Ability to work with an incident or service request software is required
  • Ability to listen and enter data simultaneously
  • Must be bilingual (English & French, written and spoken)
  • Strong in interpersonal, telephone, and e-mail skills
  • A team player that is customer experience focussed
  • Organized with good time management skills
  • Punctual & reliable
  • Must have a valid drivers license
  • Three (3) to five (5) years of job related experience considered a plus
  • Must provide references upon request

DETAILS

  • Permanent Position
  • 37.5 hours/week
  • Competitive (based on experience & evaluation)

We look forward to receiving your CV, and the possibility that you may become a member of our team.

Here are some similar positions.

Jobs.ca network