Senior Systems Integrator (SAP Change & Release Management Lead)

November 27 2022
Expected expiry date: December 16 2022
Categories Analyst,
Toronto, ON

Permanent, full-time position with Canada’s largest municipality – Toronto, ON

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

Leading the way in modernizing City of Toronto services via strategic investment, digital transformation and IT systems management, our Technology Services Division partners and collaborates with all City divisions (some with their own in-house IT teams), to deliver innovative IT business solutions and a secure, reliable IT infrastructure in support of City programs and services. Bring your expertise with SAP product/solution life cycles, and change management best practices to our SAP Technical Solution Services Unit as a Senior Systems Integrator (SAP Change & Release Management Lead).

Reporting to the Manager, SAP Technical Solution Services within the SAP Service Centre (a certified SAP Customer Centre of Expertise), you’ll be responsible for Change and Release Management across an SAP landscape consisting of SAP ERP Central Component, S/4HANA, SAP Ariba, SAP SuccessFactors, Business Warehouse, Business Intelligence, SAP Data Services, SAP Analytics Cloud, Fiori, Enterprise Portal, and Solution Manager products used by 30,000+ staff to support the business processes for Finance, Financial Planning, Payroll, People & Equity, Facilities, Real Estate, and Parks, Forestry and Recreation. This is an exciting opportunity to provide direction, leadership and guidance to sustainment and project teams requiring SAP change & release management consulting, implementation and sustainment services.

Having proven your skills in providing change & release management leadership in a complex SAP environment, you’re well equipped to provide strategic, project and operational leadership for change & release management service provision to sustainment and project teams, across all products in the SAP landscape, using the ITIL-based SAP Change and Request Management (ChaRM) processes the City has implemented in Solution Manager 7.2. This will include providing consulting, developing and/or maintaining policies, procedures, training, troubleshooting, and tools to monitor requests, review dependencies and assess risks for the promotion of changes across the SAP product landscape.

We’ll also rely on you to lead the establishment of enterprise SAP change & release management policies and procedures, co-ordinate with business and technical users to ensure adherence to such policies and procedures by SAP solution users and interfacing applications, and lead in identifying and evaluating project requirements. You’ll also be expected to provide change & release management support to other areas of the City, including Agencies, Boards and Commissions, in their implementation and operation of SAP solutions, while managing the SAP Change & Release Management team’s participation in internal and external audits, ensuring compliance with audit processes.

Based on your identification and analysis of current business processes and practices in the context of evolving information architecture and performance measures, you’ll prepare feasibility studies, recommend SAP change & release management solutions for business initiatives and leverage existing enterprise infrastructure investments. At the same time, your commitment to keeping current with developments in the field will enable you to inform and educate senior managers, business users and technology peers on change & release management technology trends, as well as provide SAP change & release management assessments and recommendations of new technology trends on the effective use, acquisition and integration of technology by the City.

This SAP Change & Release Management Lead role comes complete with the usual leadership duties, as you’ll be supervising the day-to-day work output of assigned staff and resources, including work scheduling, assigning and reviewing to ensure a continuing, consistent service in the sustainment of complex, critical enterprise business applications and information. You’ll also work to ensure effective teamwork, and high standards of work quality and organizational performance, and promote continuous learning and innovation, while providing input into, and administering the assigned budget, and ensuring that expenditures are controlled and maintained within approved budget limitations.


Among the strengths you bring to the role of Senior Systems Integrator (SAP Change & Release Management Lead) will be the following key qualifications:

  1. Considerable experience in providing change & release management leadership in a complex SAP environment.
  2. Considerable experience in, and knowledge of, using Solution Manager Change Request Management (ChaRM) best practices to manage change requests for multiple SAP products (e.g. SAP ERP Central Component, SAP Business Warehouse, SAP Enterprise Portal, SAP Composition Environment, SAP Solution Manager, SAP Business Objects BI, and SAP Data Services).
  3. Experience in configuring Solution Manager for ChaRM.
  4. Considerable experience managing Service Requests and Incident Management in Solution Manager 7.2.
  5. Experience analyzing operational SAP ChaRM issues, and recommending immediate resolutions and the most effective approach to their implementation.
  6. Experience and knowledge in using Project Management in Solution Manager 7.2 to manage change requests specific to individual projects.
  7. Experience developing/maintaining documentation for SAP change management processes in Solution Manager 7.2
  8. Knowledge of change & release management concepts for SAP cloud solutions, including the usage of SAP Cloud ALM to manage application lifecycles of SAP cloud offerings (e.g. Ariba, SuccessFactors).
  9. Experience in leading projects or teams, including demonstrated skills in using project management tools, applying methods and standards, estimating and tracking time and efforts, and allocating and deploying resources, with proven track records in successfully completing projects according to an established methodology.

Through such a background, you have demonstrated your efficiency and effectiveness in teamwork, facilitation, communications, conflict resolution, problem-solving and crisis management, along with team leadership in projects, assignments and service engagements. These strengths are complemented by the ability to prepare, organize and present business cases, proposals, solutions and budgets, or similar formal documents and statements, to various audiences, including stakeholders, clients and the public.

NOTE: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy >.

Salary Range: $103,303.20 - $121,375.80 per year

Contribute to the vision of "Toronto better served through innovative Information Technology"

As North America’s fourth largest city and Canada’s financial and business capital, the City of Toronto is seeking innovative, proven information technology specialists to join our dynamic team. Help build a best practice IT organization that will be responsive in meeting the needs of our 240+ different lines of business involving more than 20,000 staff at 600+ sites.

Join the Toronto Public Service as a Senior Systems Integrator (SAP Change & Release Management Lead) within our award-winning Technology Services Division, supporting the City programs and services that ultimately serve more than 2.9 million residents. The diversity of our IT applications, services and infrastructure mirrors the diversity of our citizens. This includes an infrastructure of over 22,300 desktops/notebooks/workstations, 2,100 servers, 1,000 applications and 1 petabyte of data.

We are proud to be recognized worldwide for our successful use of IT to attract leading-edge business, build skills, generate economic growth and improve government service delivery. Our talented teams are behind the creation of the Toronto Public Library’s express checkout system, the City’s 3-1-1 Report It Online campaign, and the integration with Canada Post’s ePost Service.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 25561, by Friday, December 30, 2022.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity >.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process >.

Apply now! network