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Senior Director – Solutions Delivery

April 21 2017
Categories Project management, Systems architect - Design
Toronto, ON



Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America's 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud. Our ongoing recruitment efforts are strategically aligned with the TTC's corporate mission "to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy".


We are currently seeking a Senior Director – Solutions Delivery.



  • Providing leadership to Information Technology Solutions Delivery area including Project Management, Portfolio Management and Quality Assurance
  • Providing direction, guidance and leadership within this multi-disciplined group of system professionals as well as coordination with the rest of the ITS Department leadership and Business Partners throughout the TTC
  • Directing the development, implementation and support of business solutions that improve value to the business and the end-to-end customer experience
  • In collaboration with Business Partner, ensuring goals, objectives, strategies and priorities are defined and delivered
  • Managing the delivery of the Capital Program and Operating activities
  • Representing IT Services as the senior leader at all steering committee meetings
  • Representing IT Services as the senior leader at all steering committee meetings
  • Participation in the TTC Customer Service Ambassador Program
  • Responsible for providing leadership in overseeing the work of Group and/or Department staff (either directly or through direct reports) ensuring that accessibility/accommodation needs of TTC passengers and/or employees are effectively met in a timely fashion in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer



  • University degree in Computer Science, Business or other relevant discipline, or the equivalent, combined with several years of progressive experience in solution delivery leadership positions such as Project/Program Management, Application Development and Support Management or related experience
  • Strong Business Relationship Management skills as well as strong management skills to lead by example and manage the development of processes and procedures requiring the support and buy-in from others
  • Strong analytical, communication and interpersonal skills; above average organizational and problem solving ability to manage ITS relations with Department Heads and Executive Team
  • Extensive knowledge of IT and business strategy with specific experience related to developing plans to drive solutions towards stated business strategy and goals
  • Demonstrated skills in leading complex projects to successful completion including a detailed understanding of methodologies related to solution development and quality management
  • Detailed understanding of industry standard Key Performance Indicators and drivers for IT solutions delivery, and ability to implement and manage them is critical
  • Experience with detailed budgets management, development of project plans and risk management
  • Demonstrated ability to effectively motivate and lead staff and provide senior leadership to steering committees
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees


Annual Salary Range: $132,004.60 - $164,928.40 (Level 13SA) - 35 Hour Work Week

Deadline to apply is May 4, 2017


At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.


For more details and how to apply, please visit our website at


Hiring and selection preferences are not given in the employment of an employee's relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.


The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.

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