Pbx Administrator

May 24 2023
Expected expiry date: June 22 2023
Industries Education, Training
Categories Networking, System administrator, Systems architect, Design, Telecommunication
Toronto, ON • Full time

York University owns, operates and maintains on premise voice/data switching platform, voicemail systems and other related systems. Telecommunications team is accountable for all communications including telephone, network interfaces, cable T.V., modem lines, debit card verification lines, door entrance systems, alarm circuits, and other related technologies both at York and Glendon Campuses. The PBX Administrator role is responsible for providing expert telecommunications advice to the Telecommunications team and senior UIT management. The role entails the cognitive and conceptual development of all integral system software and hardware related to the telecommunication services provided by York University. The PBX Administrator role performs advanced system diagnostics to troubleshoot and repair software, hardware, and trunking service issues.


University Degree in computer sciences, Engineering or related technology discipline / area or an equivalent of 4 years recent experience (within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.


2 years of related work experience maintaining telecommunications systems. A thorough knowledge of the telecommunications architecture and network infrastructure, including the PSTN (Public Switched Telecommunications Network). Requires investigative experience and analytical expertise in dealing with complex telecommunications service problems with hardware, software, and infrastructure wiring (cable/fiber) backbone. Information collating from varied technical sources as well as interdepartmental communications, policies and procedures is required. A high level of precision and attention to detail is required in investigating problems and in developing and implementing new software, hardware designs and technology. Must have the ability to work and communicate clearly all problems and requirements to outside service vendors when required.


Effective analytical skills and evaluative skills.
Effective verbal and written communications skills.
Attention to detail and the ability to deliver a mandate with autonomy.
Ability and willingness to work effectively as a member of a team.
Effective organizational skills.
Strong service orientation coupled with an ability to assess the operational significance of a problem and to set priorities accordingly.
Ability to exercise tact and diplomacy, maintain confidentiality, and deal calmly and effectively with people.
Ability to attend accurately to details, meet short/long term deadlines, set priorities and work effectively under pressure.
Ability to meet deadlines, prioritize assignments, set priorities, and work effectively under pressure.
Able to understand business rules, data architectures and explain data requirements.
Skill in conceptualizing telecommunication systems in an abstract form is an asset.Other:
In-depth knowledge of various peripheral components and protocols that make up the Telecommunications central systems including but not limited: Ribbon VoIP Application Server, Ribbon Provisioning Portal, Ribbon Gencom and NTeract Softphone application (Desktop and Mobile), OpenText Messaging System, Ribbon G5 Analog Gateway, Enghouse Call Centre server, and applications.
Working knowledge of VOIP and Networking is an asset.
In-depth knowledge of specialized telecommunications software and a good understanding of specific computer software packages including but not limited to Realtime Monitors. The PBX Administrator maintains the telecom related systems with basic understanding of current applicable operating systems such as Windows Servers, Linux, and VMware to support the ongoing maintenance of the University's Telecommunications Suite products.

Additional Notes:

Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

Access Full Position Posting

If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.

**The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.**

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