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Manager, Cloud Services & Security

November 7 2019
Categories Information Technology, Project management, Data Centre, Warehousing, Cloud, Security, Continuity, Risk
Toronto, ON

In the complex, multi-divisional and multi-stakeholder environment that is the City of Toronto, Cloud Services and Security play a vital role in our ability to deliver targeted programs and services, and achieve business goals. A highly experienced IT professional with a track record of leading unionized staff and working with or delivering technologies such as email, web infrastructure, database management systems, directory services, and mobile device management services, you're ready to join the City of Toronto's forward-looking IT leadership team as Manager of Cloud Services & Security.

Reporting to the Deputy CIO, IT Division, and supervising several Senior Technical Support Specialists and various unionized individuals, you'll plan, organize and manage the delivery (including acquisition, testing, implementation and administration) of enterprise-level software infrastructure support services to City divisions, Council and other IT groups, including Agencies, Boards and Commissions (ABCs). Such services will include:

  • Email and email archiving system
  • Internet and Extranet services, including Internet Virus/Intrusion Detection
  • Secure Remote Network Access
  • Centralized Faxing Facility
  • On-line report viewing
  • Imaging, design and secure printing control

As Manager of Cloud Services & Security, you'll manage the planning, development, installation, configuration, testing, administration, troubleshooting and documentation of enterprise Cloud-based systems, including interfaces, shared components, networking, and application level protocols. Working with key stakeholder groups, you'll oversee, and coordinate with, Cloud service providers (CSPs) to optimize system performance and integration with the on-premise infrastructure, as well as develop and update deployment and sustainment models for Cloud Services, Security Practices, and Identity Management.

The Division and City will look to you, as the go-to resource for Cloud Services and Security, to develop and implement the framework for deploying Identity Access Management (IAM) with CSPs, identify the appropriate use of CSP operational best practices, and select the most qualified CSP based on application requirements, data, or security requirements. Collaborating with Enterprise Architecture and Enterprise Application Solutions groups to translate business requirements into technical designs and solution specifications will be another important aspect of your job.

Having previously led and managed a team of union and non-union employees, including labour relations and performance development accountabilities, you're well equipped to supervise day-to-day staff operations, with a view to ensuring effective teamwork, and high standards of work quality and organizational performance, and promoting continuous learning and innovation. As unit Manager, you'll also develop, recommend and administer the annual operating and capital budget, and ensure that expenditures are controlled within approved budget limitations.

Your post-secondary education in Computer Science or Engineering, or equivalent education and experience, is complemented by experience in various technologies and services (e.g., Email, Cloud (IaaS, PaaS, SaaS), Security and Directory services), in Information Management (e.g., records management, retention, information security, privacy), and developing technology strategy and standards. This key managerial role will also benefit from your experience in budgeting and financial management, contract management, and managing staff in a unionized environment.

As Manager of Cloud Services & Security, you'll leverage your highly developed interpersonal, human relations, communications, negotiation and conflict resolution skills, and ability to interact and communicate effectively with all levels of the organization, and forge solid internal and external relationships. Familiarity with municipal, provincial and federal legislation – from occupational health and safety, to employment standards and human rights – will prove invaluable in this mandate, while public sector experience (particularly with RFP preparation, evaluation and award), and project management experience will be considered assets.

Salary Range: $128,728.60 - $151,278.40 per year

Contribute to the vision of "Toronto better served through innovative Information Technology"

As North America's fourth largest city and Canada's financial and business capital, the City of Toronto is seeking innovative, proven information technology specialists to join our dynamic team. Help build a best practice IT organization that will be responsive in meeting the needs of our 240+ different lines of business involving more than 20,000 staff at 600+ sites.

Join the Toronto Public Service as Manager of Cloud Services & Security within our award-winning IT Division, supporting the City programs and services that ultimately serve approximately 2.8 million residents. The diversity of our IT applications, services and infrastructure mirrors the diversity of our citizens. This includes an infrastructure of over 22,300 desktops/notebooks/workstations, 2,100 servers, 1,000 applications and 1 petabyte of data. We are proud to be recognized worldwide for our successful use of IT to attract leading-edge business, build skills, generate economic growth and improve government service delivery. Our talented teams are behind the creation of the Toronto Public Library's express checkout system, the City's 3-1-1 Report It Online campaign, and the integration with Canada Post's ePost Service.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 1599, by November 22, 2019.


  • Applicants are required to demonstrate in their application/resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted
  • Assessment may include an interview, written and/or practical test. Location of assessment to be determined
  • Information in preparing for City job competitions is available on the Job Opportunities website

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

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