Its Lead – Corporate Applications

November 15 2022
Expected expiry date: December 9 2022
Industries Public administration
Categories Database Dev. & Admin., ERP, Packaged Software, SaaS, System administrator
Toronto, ON

Posting #:                    22-905EXTREP

Posting Date:           November 10, 2022

Closing Date:           November 18, 2022


Job Title:                     ITS Lead – Corporate Applications

Location:                   120 Martin Ross

                                        Information & Technology Services


Status:                         Permanent Full-Time


Hours Per Week & Schedule of Work: (Subject to change in accordance with Article 19)

35 hours per week. Evenings and Saturdays required.


Job Summary:

The Lead is responsible for supporting the Manager in delivering one or more project/program/operational plans. The Lead is also responsible for oversight of the delivery of the services to ensure value is being delivered and that there is a focus on continual improvement. As part of this role, the Lead acts as a subject matter expert and may take on more complex work in developing plans and deliverables, deploying resources, and interacting with key internal partners. Subject matter expertise includes applications management for corporate applications, including applications that are either in an on-premises or Software-as-a-Service (SaaS) environment.



Under the general direction of the designated supervisor, and working within a team structure, this position is responsible for:

  • Providing day-to-day subject matter technical and procedural expertise to the enterprise applications team for 2nd level support functions, such as incidents, requests, and problem management, by closely working with the ITS Service Desk, and other internal ITS teams requiring multi-department involvement.
  • Coordinating the work of the applications team including prioritizing, scheduling and assigning work, training staff, providing direction and monitoring work for excellence in service delivery.
  • Directing staff including setting performance standards and providing verbal input to performance appraisals
  • Acting as a single point of contact for applications team for escalations, provide guidance and quality control for technical and procedural questions
  • Working with the applications team to ensure that applications are maintained with latest upgrades & fixes
  • Proactively communicating the status, plan of action(s), and resolution(s) of problems
  • Monitoring and reporting the performance of application components against KPIs, including SLAs, and taking pre-emptive measures to minimize interruptions
  • Evaluating new applications to determine whether their applicability aligns with the businesses needs
  • In partnership with the Manager, identifying opportunities and recommending solutions for improving the overall application portfolio health by assessing overall effectiveness and efficiency and delivering and implementing approved recommendations.
  • Leading applications initiatives such as upgrades well as changes and complex problem management, requiring multi-department involvement.
  • Working with the Enterprise Project Management office and other ITS teams to plan, schedule and execute on application deployments for enterprise-wide projects.
  • Actively participate in working with vendors for application selection, enhancements and on-going support as well as management of SaaS deliverables and accountabilities
  • Enabling asset management practices to ensure an accurate account of applications, lifecycle costs, and risks in order to optimize spending and support lifecycle management and strategic decision-making.
  • Participating in and/or lead various committees and project teams by working with the business to ensure ongoing review and understanding of business directions and needs and to ensure the alignment of applications directions with current and future organizational needs.
  • Ensuring applications documentation, support procedures, and user manuals for applications upgrades, as well as new projects is maintained.
  • Coordinating the development, maintenance, and evolution of application roadmaps.
  • Producing and analyzing Service level reports

Evening, weekend and callback work may be required



  • Post-secondary education in the field of Information Technology
  • Ten (10) years’ related experience or an equivalent combination of education, training and experience
  • More than five (5) years of related experience in IT leadership role
  • A Minimum of two (2) years project management experience.
  • Knowledge of Corporate Applications, such as Human Capital System (Ceridian), Learning Management System (Cornerstone), etc. and demonstrated experience working with SharePoint.
  • Knowledge of Library Applications is an asset, such as Information Library System (Symphony) and other Library Service applications such as Self-checkout
  • Excellent oral and written communication skills
  • Able to effectively communicate technical concepts to non-technical people
  • Proven ability to think conceptually, understand the big picture and convey clearly to others
  • Demonstrated ability to solve complex problems and develop innovative solutions
  • Proven ability to lead and to supervise staff
  • Strong interpersonal skills, with experience developing and fostering teamwork and facilitating team dynamics.
  • Ability to establish and maintain effective working relationships at all levels
  • Experience working with business stakeholders in establishing and maintaining standards and Service Level Agreements.
  • Vendor management experience in a SaaS environment.
  • Practical knowledge of ITIL is required, ITIL certification is an asset


Salary:                 $ 86,723.00 per annum (2022 Rate)


How to Apply:

E-mail your cover letter and resume, quoting the Job Posting #, to We thank all applicants and advise that only those selected for an interview will be contacted.


COVID-19 vaccines are a requirement of the job unless you have an exemption on a medical or other protected ground pursuant to the Ontario Human Rights Code.


The Toronto Public Library invites applications from all qualified individuals. The Library is committed to employment equity and diversity in the workplace and welcomes applications from visible minorities, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity.


Upon request, accommodation will be provided for persons with disabilities through all stages of the recruitment and selection process.


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