Business Solutions Architect

September 25 2022
Industries Education, Training
Categories Consultation, Business analyst, Data Centre, Warehousing, Cloud, Information Technology, Project management, Systems architect, Design
Toronto, ON


Consistently ranked in the top tier of the world's best business schools and #1 in Canada, the Schulich School of Business is known for its global reach, innovative programming and the diversity of its student body, faculty, and staff. Schulich enrolls approximately 3,000 students annually in undergraduate, graduate, and postgraduate business. Located in Toronto, Canada, the School's multimillion-dollar, award-winning complex is on York University's main campus. Schulich's downtown Miles S. Nadal Management Centre is situated in the heart of the city's financial district. Under the general direction of the Manager, Enterprise Solutions, the Business Solutions Architect is a business/technology solution leader and accountable for the current and future state of Schulich School of Business' business architectures across all business functions, including, but not limited to, recruitment, admissions, non-degree open enrolment continuing education, executive education, undergraduate/graduate degree programs, student engagement, career design, alumni, marketing & communications, research, and accreditation & ranking. As an expert in Customer Relationship Management (CRM) and related technologies such as marketing automation, events management, forms management, data analytics and broader in general with other technologies, the Business Solutions Architect has strategic responsibilities in developing and maintaining a rolling 3-year roadmap that exploits technology to accelerate digital transformation as a competitive advantage.


Post-secondary education in Computer Science, Engineering, IT, Business or related field, or equivalent combination of education and experience required.


  • 4 years experience with business architecture, including translating business and technical requirements into architectural blueprint to achieve business objectives, process mapping, and data modeling.
  • 3 years experience with designing technology solutions, seamlessly integrating building blocks, and leading implementation across products, services, projects and systems.
  • 3 years experience in leading and guiding teams to deliver solutions that are in compliance with architectures and modeled after best practices.
  • 3 years of people and performance management, providing direction, guidance and coaching.


  • Excellent oral and written communication skills. Ability to present complex technical materials to non-technical stakeholders and executives.
  • Ability to solve large complex IT and business problems that are often ambiguous or with unknowns. Exceptional project delivery leadership and people management skills.
  • Exceptional judgment, discretion, problem solving and analytical skills. Self-starter and takes initiatives.
  •  Ability to guide team members to deliver the most optimal solutions, modeled after best practices and ensure architectural compliance.
  • Excellent time management skills. Ability to manage multiple priorities in a fast-paced environment, including the ability to work independently, set priorities, and meet deadlines at an individual and team level.
  • Ability to work effectively as a member of a team and to establish strong working relationships.
  • Excellent interpersonal skills with tact and diplomacy.
  • Demonstrated commitment to providing excellent service to the community, including dealing courteously and effectively with people at all levels.
  • Ability to maintain strict confidentiality.

Additional Notes:


  • Expert knowledge of Customer Relationship Management (CRM) in Salesforce and/or Microsoft Dynamics and related technologies, including marketing automation, events management, forms management, etc.
  • Expert knowledge of business intelligence, data analytics, data modeling, and data architecture.
  • Knowledge of business process management or mapping, process re-engineering and process improvement (Lean Six Sigma, etc.).
  • Knowledge of enterprise architecture (TOGAF, Zachman, etc.).
  • Knowledge of project management (PMP, Scrum, etc.).
  • Knowledge of IT service management (ITIL, IT4IT, etc.).
  • Knowledge cloud computing and architecture.
  • Knowledge of current and emerging technologies.
  • Knowledge of enterprise higher-ed technologies.Summary of Work Environment
  • Majority of the responsibilities will be conducted in a normal office environment.
  • Fast-paced and complex environment requiring strong time management, prioritization, exceptional judgement, problem solving and facilitation skills.
  • Required to take on a leadership role in team meetings in which some participants may demonstrate a high level of stress.
  • Accountable for digital transformation strategy and business architectures that have high impact and risk to strategies and priorities, operations, financials and reputation.
  • Required to take on a leadership role to influence and drive solution buy-in, adoption and organizational change management.
  • Interact with all levels of the organization, including Dean, Associate Deans, Executive Officer, Executive Directors and Directors, within the Business School and at the University.

York is committed to ensuring the way we work serves our diverse community and advances our commitment to Living Well Together, one of the Six Priorities for Action in the University Academic Plan. As part of this commitment the University has implemented a Hybrid Work Policy.

The selected incumbent for this role is eligible for a hybrid work arrangement which will be confirmed based on operational requirements.

Access Full Position Posting


York implemented a revised CPM Compensation Framework in 2019. The Framework is a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

**The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.**

Apply now! network