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National IT Support Technician

November 19 2019
Industries Non-profit organisation - NPO
Categories Information Technology, Help Desk
Pickering, ON

PICKERING, ON - Be part of the largest Wish Granting organization in Canada! Enjoy a job that is personally rewarding, and help children enjoy their most heartfelt wish. Make-A-Wish® Canada (MAWC) now has a contract part-time (22.5 hours/week, 12 months) opportunity for a National IT Support Technician at their National office located in Pickering, Ontario.

Working in collaboration with the National Director, IT, this position is responsible for providing front-line service to our customers by answering inquiries, fulfilling requests and working with the IT team to resolve issues. Additionally this position is responsible for ensuring delivery of IT/IS desktop and online/web support to the National Office and Chapter Offices across Canada.

If you are interested in being part of a growing organization that has a profound impact on the communities across the country, the position of National IT Support Technician may be right for you.

Primary Responsibilities

  • Supports a Windows 7/10 and Mac OS desktop environment,
  • Provides day-to-day IT support and services nationally to all chapters across the Foundation,
  • Tracks IT assets and ensures that inventory is current and up to date,
  • Administers users' account information for Active Directory, VoIP and mobile device services,
  • Supports end users in a Citrix environment,
  • Maintains and monitors Anti-Virus/Spam updates for all desktop systems,
  • Deploys and maintains desktop and laptop hardware and software,
  • Develops training documents, creation of reports, and system maintenance and enhancement,
  • Completes various projects mandated by the National Director of IT,
  • Responsible for meeting room setup and Maintenance of technical equipment,
  • Assists with the Inventory management and deployment process,
  • Works in compliance with the provisions of The Occupational Health & Safety Act in the applicable province of employment and its regulations and complies with the Foundation's Health & Safety Policy,
  • Other duties as assigned.


  • Post-Secondary education in the Information Technology industry and/or equivalent work experience required,
  • Minimum 2 years of experience supporting users in a Microsoft Windows environment,
  • Computer programming (C, Visual Studio, and Windows Scripting) an asset,
  • Understanding of VPN technologies and concepts,
  • Understanding of Microsoft Exchange administration preferred,
  • Understanding of VPN technology,
  • MCP, MCDST, MCPD, ITIL certifications are preferred,
  • Networking skills required: TCP/IP, DHCP, DNS and networking principles and concepts,
  • Experience with Server Virtualization and Storage Area Network,
  • Hands-on experience with the following:
  • Active Directory
  • MS Windows 7/10 and Mac OS
  • MS Office 2010
  • VoIP telephony systems

Working Conditions

  • Office environment with occasional requirements to work outside of regular office hours,
  • Access to a reliable form of transportation is required to fulfil responsibilities,
  • Works independently, and as part of multidisciplinary team,
  • Occasional evening and weekend work (Work varies depending on the given project),
  • Stress related to tight deadlines,
  • Works with confidential issues and data,
  • Multiple priorities and interaction with many clients,
  • Sits for extended periods,
  • Significant computer use,
  • Requires packing and unpacking.

Physical and Mental Effort

  • Works under pressure of tight deadlines, with high volume workload, and with multiple demands and changing priorities,
  • High degree of responsibility for technology systems.

If you are excited about this opportunity, submit your resume and cover letter stating salary expectations by December 3, 2019 quoting posting details "National IT Support Technician, Posting #IT005" in your subject line. While we look forward to receiving applications from qualified candidates, only those identified through the pre-screening process will be contacted for an interview.  No phone calls, please. Make-A-Wish® Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Make-A-Wish® Canada is an Equal Opportunity employer.

About Make-A-Wish® Canada

Effective October 1, 2019, Children's Wish Foundation of Canada and Make-A-Wish® Canada are joining forces with the goal of granting the wish of every eligible child across the country. As one organization, our mission will be to provide children with life-threatening illnesses the opportunity to realize their most heartfelt wish, giving them the strength to endure their treatments and build resilience.

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