IT Support Analyst

July 16 2019
Industries Non-profit organisation - NPO
Categories Information Technology, Help Desk, Analyst
Pickering, ON

Pickering, ON- Be part of the largest Wish Granting organization in Canada! Enjoy a job that is personally rewarding, and help children enjoy their most heartfelt wish. Children's Wish Foundation of Canada now has a 12-month contract opportunity for an IT Support Analyst in their National Office, located in Pickering, Ontario.

Working in collaboration with the National Director, IT this position is responsible for ensuring delivery of IT/IS desktop and Enterprise Application support to the National Office and Chapter Offices across Canada.

If you are interested in being part of a growing organization that has a profound impact on the communities across the country, the position of IT Support Analyst may be right for you.

Primary Responsibilities:

  • Supporting a Windows 7/10 and Mac OS desktop environment
  • Provides day-to-day desktop and applications services support nationally to all chapters across the Foundation.
  • Resolve applications services and platform issues (on-premise and cloud).
  • Administers users' account information for Active Directory, VoIP and mobile device services.
  • Maintains and monitors Anti-Virus/Spam updates for all desktop systems.
  • Deploys and maintains desktop and laptop hardware and software.
  • Tracks IT assets and ensures that inventory is current and up to date.
  • Develops training documents, creation of reports, and system maintenance and enhancement.
  • Works in compliance with the provisions of The Occupational Health & Safety Act in the applicable province of employment and its regulations and complies with the Foundation's Health & Safety Policy
  • Other duties as assigned


  • Post-Secondary education in the Information Technology industry or an equivalent combination of education, training and experience.
  • 2-3 years of experience supporting users in a Microsoft Windows.
  •   Hands on experience with the following:
    • Active Directory
    • MS Windows 7/10 and Mac OS
    • MS Office 2010
    • VoIP telephony systems
  • Understanding of VPN technologies and concepts.
  • Understanding of Microsoft Exchange administration preferred
  • Understanding of VPN technology
  • MCP, MCDST, MCPD, ITIL certifications are preferred.
  • JavaScript/HTML/CSS/FTP and responsive development experience is required


Working Conditions

  • Office environment with occasional requirements to work outside of regular office hours
  • This position requires work outside or beyond traditional office hours and thus requires a flexible schedule year-round.
  • Valid driver's license and access to a reliable vehicle is required to fulfil responsibilities.

Physical and Mental Effort

  • Works under pressure of tight deadlines, with high volume workload, and with multiple demands and changing priorities.
  • High degree of responsibility for technology systems.

If you are excited about this opportunity, submit your resume and cover letter stating salary expectations by July 25th, 2019  quoting posting details "IT Support Analyst, Posting #CW009" in your subject line. While we look forward to receiving applications from qualified candidates, only those identified through the pre-screening process will be contacted for an interview.  No phone calls, please. Children's Wish Foundation of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Children's Wish Foundation of Canada is an Equal Opportunity employer.

About the Children's Wish Foundation of Canada

Children's Wish Foundation of Canada is the largest and only all-Canadian wish granting charity dedicated to granting wishes to Canadian children between the ages of 3 and 17 who are diagnosed with a life-threatening illness. For more than 34 years, Children's Wish has worked tirelessly to grant heartfelt wishes to over 25,000 children and their families – that's three wishes each and every day, all year long!

Children's Wish has chapter offices and professional staff in every province, and each wish family is assigned a dedicated Wish Coordinator who is able to personally and carefully structure each heartfelt wish experience to meet the particular needs of the child and their family. Families travel worry-free thanks to exclusive Blue Cross insurance.

Our newly expanded reach, which includes children diagnosed with a serious neurological or genetic  conditions, means continued strong wish referral support through our medical community. Wish referrals continue to increase year over year, and we are proud to maintain our 'no waiting list' policy, thanks to our generous donors.

Now more than ever, we are encouraging Canadians to donate and support Children's Wish Foundation of Canada. You can help grant the next single-most heartfelt wish. Visit for more information and to donate.

Apply now! network