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Systems Analyst - Salesforce

July 28 2021
Industries Public administration
Categories Information Technology, Analyst
Oakville, ON

Department: Strategic Transformation Group

Division/Location: Information Technology

Position: Systems Analyst – Salesforce


At the Region of Halton, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve.

This is a permanent full time position working 35 hours per week.

Halton Region serves more than 595,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work.

Joining Halton Region opens the door to a fulfilling career. Our comprehensive compensation, great benefits and employee recognition program are a few reasons why we are one of the GTA's Top Employers.

We engage great people who contribute to meaningful work that makes a positive difference in our community. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions.


Reporting to the Supervisor, Enterprise Applications, this position will play a key role in providing day-to-day system administration to both Salesforce Health/Service Cloud and Infor Hansen applications. This positon also implements system updates and upgrades as part of State of Good Repairs program to ensure that the software application is up-to-date. This position will also perform system implementation for new business requirements and provide ongoing support to business users. Training of Salesforce or Infor IPS will be provided to the candidate if necessary.

Preferred Background:
The successful candidate will have a University Degree in Computer Science or an equivalent combination of education and minimum of six (6) years of IT working experience required. The incumbent will also have a minimum of three (3) years of proven experience in Salesforce Administration/Development on Health/Service Cloud and/or in Infor Hansen/IPS application. Salesforce Certified Administrator is required. Database/software application development experience would be an asset.

In addition, the successful incumbent will possess the following qualifications:

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of and/or Infor Hansen best practices and functionality requirements

  • Ability to interpret business requirements and to estimate workload

  • Experience with both reports and custom reports and dashboards

  • Good interpersonal communication skills and an affinity to work in a team environment; have the ability to balance multiple concurrent activities with a flexible and adaptable positive demeanor

  • Ability to work effectively as part of a team, as well as assuming leadership role to work with cross functional teams

  • Creative and analytical thinker with strong problem-solving skills, and strong data management abilities

  • Experience collaborating with project teams to identify project achievements, tasks, and required resources to develop a detailed project plan

  • Experience with public sector environment would be beneficial

  • Salesforce Certified Advanced Administrator and App Builder would be beneficial

  • An equivalent combination of education and experience may be considered

Working Conditions:

Flexibility to work outside of core business hours including evenings, weekends and holidays is required.


  • Participates in Salesforce and Infor Hansen system administration, support and/or project implementation

    Configures and enhances Salesforce and Infor Hansen for new requirements

  • Meets with business users to gather and analyze business requirements and provides effort estimate and supports Salesforce and Infor Hansen system for patches and releases

    Backup supports for co-workers in supporting Salesforce and Infor Hansen systems

  • Prepares project documentation including but not limited to analysis, design, technical specification, user documentations, training material and provides end-user training enhancement project work

    Manages multiple assignments while concurrently fulfilling on-going application support and maintenance responsibilities

  • Works with internal and external technical resources to implement approved changes

  • Collaborates with other analysts to ensure system and procedural changes have minimum impact on other application areas

  • Provides technical support for ongoing system enhancements and improvements and upgrades

    Participates in project implementation including User Acceptance Test, RFP evaluation and product/tool research

  • Transfers knowledge to other co-workers including knowledge base documentation and training

  • Liaises and collaborates with vendors/contractors as required

  • Provides afterhours standby support as required

  • Perform other duties as assigned

Posted: July 28, 2021

Posting Expires: August 27, 2021

Posting #: STG-334-21

Apply Online at: Halton Job Postings

Important Information:

  • We appreciate all applications however only those selected to advance in the selection process will be contacted. Candidates will be contacted by email and/or phone. Please check your email and voicemail regularly.
  • We are committed to providing accommodation throughout the selection process. If you require accommodation please notify us and we will work with you to meet your needs.

NOTE:  Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment. network