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Manager, IT Operations

September 17 2020
Categories Project Management, Business Analysis, Information Technology, IT, Project management, Product development and Management, Executive, CTO
Mississauga, ON

Manager, IT Operations

Permanent, full-time position

A leader and champion of best practices in IT operations, with experience in managing unionized staff in an innovative, responsive and professional environment, you welcome this opportunity to join the Peel District School Board (PDSB) and make your mark on technology-enabled education.

Reporting to the Assistant Chief Information Officer, and as a key member of the Learning Technology Support Services leadership team, you'll be responsible for the strategic planning, acquisition, deployment and operational management of all areas of the portfolio. As such, you'll be accountable for the Datacentre, Servers, Email and Active Directory Team, Learning Management and Google Classroom Team, Telephony Team, Hardware Repair Team, Network and Infrastructure Team, Asset Management/Vendor Management Team and QA Team.

More specifically, as Manager, IT Operations, you'll coordinate and supervise all activities related to the requirements, procurement, design, development and implementation of all enterprise infrastructure, as well as the maintenance, support and upgrade of existing backoffice and Email systems and applications. Given the complex nature of a large school board like ours, you'll be expected to collaborate with a large multi-union team, utilizing your experience in motivating and supporting staff, and in creating a working environment that adheres to PDSB's mission and vision.


Your readiness to take on the challenges and opportunities of this sizable mandate has a solid foundation: a degree or diploma in Computer Systems Design or Computer Science, combined with at least ten (10) years' direct work experience in managing IT staff in an operations environment. The following experience, knowledge and skill set will also support and enable your success as Manager of IT Operations:

  • At least five (5) years' experience in overseeing the direction, development and implementation of IT enterprise initiatives such as Network and Infrastructure, VoIP, and Active Directory
  • Strong knowledge of IT Operational best practices and methodologies
  • Knowledge of the Education Act, education-related policies and school board operations, to provide expertise on legislative compliance, policy application and yearly cycle demands on systems, design and implementation
  • Demonstrated success with project management, project-based/matrix work structures, and project lifecycle models
  • Excellent negotiation, collaboration and problem-solving skills to understand opposing perspectives and adapt the approach as situation requirements change
  • Excellent communication and interpersonal skills to resolve conflict and manage complex situations
  • Demonstrated success leading, managing and motivating a team in an open, innovative, responsive and professional environment, including coaching members toward achievement of collective and individual goals, and providing ongoing feedback
  • Experience managing unionized staff
  • Experience with Learning Management Systems and Google Classroom Suite
  • Ability to adapt to, and work effectively within, a variety of situations, and work with various individuals or groups with conflicting priorities or goals
  • Proven coordination, organizational, multi-tasking, time management and planning skills to organize resources and manage priorities in a fast-paced, constantly changing environment
  • Demonstrated analytical, critical thinking, decision-making and issue resolution skills in situations where problems may be technical, managerial or interpersonal
  • Excellent initiative and research skills to identify trends in the use of current information technology and the impacts on an organization's operating environment
  • Excellent budget management skills, with attention to detail
  • Demonstrated commitment to working in a diverse school community and/or work environment
  • Ability to work occasional evenings and weekends to meet deadlines.


  • Experience with Amazon Web Services (AWS) and Microsoft Azure

Salary range: $110,548 - $138,185 per annum

To apply for this IT Operations Manager position, please complete an online application through Apply To Education. Your completed application package on Apply to Education must include your cover letter, resume and supporting educational credentials. Applications must be received no later than 4:30 p.m., Friday, October 16, 2020.

The Peel District School Board, one of the largest school boards in Canada, is a racially, culturally and linguistically diverse board that serves 155,000 students who have 162 different ethnic backgrounds, 87% of whom are racialized non-white. Our students have 121 different languages as a first language and are diverse in terms of their gender, gender expression, sexuality, ability, faith and cultural background.

We appreciate the interest of all applicants, but will only be interviewing selected candidates.

For the safety of students, successful candidates will be required to submit a satisfactory criminal background check prior to the commencement of any employment duties. Recent changes made by the RCMP have resulted in significant processing delays for some candidates. You may wish to start the process to obtain your criminal background check as soon as possible.

The Peel District School Board is committed to equity in employment. We will provide reasonable accommodation, based on any of the human rights protected grounds, during the hiring process if advised in advance. network