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Business Analyst Permanent Position

May 12 2021
Industries Healthcare, social assistance
Categories Information Technology, IT, Consulting, Business analyst, Analyst, Consultation, Business analyst, IT Business Analyst
Mississauga, ON

Job Posting

About the CFPC

Representing more than 40,000 members across the country, the College of Family Physicians of Canada (CFPC) is the professional organization responsible for establishing standards for the training, certification and lifelong education of family physicians and for advocating on behalf of the specialty of family medicine, family physicians and their patients. The CFPC accredits postgraduate family medicine training in Canada's 17 medical schools.

Our Mission:     Leading family medicine to improve the health of all people in Canada—by setting standards for education, certifying and supporting family physicians, championing advocacy and research, and honouring the patient-physician relationship as being core to our profession.

Our Vision:        Leading family medicine. Improving lives.

Our Values:        Caring; Learning; Collaboration; Responsiveness; Respect; Integrity; and Commitment to Excellence.

We are recruiting for a Business Analyst

Posting #:                         2021-19

Department:                   Business Solutions

Division:                           Information & Technology Services

Reports to:                      Manager, Application Development & Support

Classification:                  Support Staff

Status:                              Permanent

Job Family:                       Professional/Knowledge Worker

*FTE:                                 1.0

Level:                                6           


The Business Analyst (BA) serves as a liaison between the various departments within the College of Family Physicians of Canada (business partners),the ITS department and external vendors to provide business analysis and quality assurance for a various projects  that fulfill the needs of the organization to deliver an enhanced customer experience and improved business operations.. The BA position is customer service focused and is committed to providing exceptional business analysis and providing solutions.


The BA is a member of a dynamic project team(s) who will work closely and interface with business stakeholders, project managers, other BAs and ITS team in managing the cross functional business analysis process including the following activities:

Essential Duties include:

Business Analysis

  • Plan business analysis and schedule to elicit and define both business and solution requirements using industry standard methodologies ensuring stakeholder expectations are managed
  • Manage and facilitate requirements gathering sessions with relevant stakeholders using various techniques (such as interviews, workshops, JAD) to determine solution ensuring business stakeholders are involved and informed
  • Responsible to develop complete and concise business requirements document (BRD) and specifications for business, functional, and technical elements and obtain sign off from the business
  • Create requirements traceability matrix to ensure solution design and developed meet defined requirements
  • Analyze business processes and data requirements to develop a strong understanding of the business needs to inform the complete business solution
  • Create business process flows and makes recommendations for process improvements. Works closely with ITS and vendors to ensure that business requirements are translated into detailed design or functional specifications documents, as required.
  • Provide concepts and walkthroughs to demonstrate challenging business problems and options to solutions to gain stakeholder understanding and agreement
  • Research and make recommendations for "buy" versus "build" modules or software
  • Provide input for the estimation of Business Analysis effort for all project phases
  • Create process documents, contribute to weekly update reports, and document relevant business decisions and follows up on important activities to ensure project deadlines are met
  • Provide analysis on support tickets for existing applications working closely with IT team and business owners to understand the issue and document the change
  • Assist with development of user guides manuals as required
  • Partner with the stakeholders to help drive user adoption of the solution
  • Support the implementation planning and execution of solutions
  • May have responsibility for some technical/configuration work on third party product solutions
  • Undertake project tasks as assigned

Quality Assurance

  • Collaborate on the development of Test Strategies and Plan(s)
  • Drive the creation of user acceptance test cases and manages User Acceptance Testing (UAT) execution and approval
  • Develop and execute UAT cases with business input and obtain signoff
  • Coordinate to development and documentation of key data quality metrics through test runs and pre and post data migration
  • Able to create SQL database queries to manipulate data for the testing purposes
  • Identify and track bugs and assists in the reproduction and resolution of defects
  • Perform thorough regression testing for each release


Related Duties:

  • Ensure effective and professional communications with all internal/external contacts
  • Develop and maintain collaborative relationships at all levels of the organization
  • Work in accordance with all CFPC policies, procedures and processes, and all applicable legislation
  • Work in accordance with all health and safety requirements
  • Demonstrate behaviours aligned with the CFPC Values
  • Demonstrate competencies aligned with the CFPC Competency Framework 
  • Contribute to delivering on the overall work plan of the department and strategic goals of the CFPC
  • Participate on special projects as required
  • Participate on internal staff committees or working groups as required
  • Assist with the onboarding of new team members as required
  • Support the team and collaborate with colleagues to ensure department needs are met including absence coverage and cross-training as required



  • Undergraduate degree in a related field (i.e. BSc in computer science, Engineering, Information Management, or Information Technology)
  • 5-7 years' experience in the IT industry
  • One of CBAP, IIBA or other recognized business analysis certifications, or actively pursuing
  • Five years' experience leading business analysis activities for medium to large scale projects with experience in both in-house application development projects, as well as implementation of commercial software packages
  • Work experience implementing one or more of the following: 
  • CRM (Customer Relationship Management)  
  • Business Intelligence/Analytics and Data Warehouse  
  • Digital Transformation 
  • Exam Candidate Tracking Systems 
  • Website Enhancements 
  • One to two years' experience in a quality assurance analyst role
  • Working with automation testing tools and writing automation testing scripts considered an asset
  • Experience leading full end-to-end BA process from requirements gathering to user acceptance testing
  • Experienced in requirements elicitation and management, using a variety of techniques
  • Proficient Business Analysis skills, including user test preparation and management
  • Strong analytical skills, with the ability to decompose more complex problems and/or processes into logical parts
  • Knowledge of Project Management principles and experience acting in the role of a Project coordinator for specific workstreams
  • Able to build and maintain close working relationships with key stakeholders to understand needs and requirements
  • Able to effectively prioritize and execute tasks in a high-pressure environment
  • Self-motivated with good organizational and strong facilitation skills to deliver on multiple projects and deadlines and changing priorities
  • Excellent verbal and written communication skills to express ideas clearly and effectively in English; French is an asset

Working Conditions:

  • Open-concept office environment
  • 8:00 a.m. – 4:00 p.m. or 8:30 a.m. – 4:30 p.m. or 9:00 a.m. – 5:00 p.m. Monday – Friday

If you share our passion, and are committed to living our CFPC Values

please submit a cover letter and your résumé referencing the posting #2021-19 to: *******************************@****.***********@****.** by June 2, 2021.

The CFPC is committed to fostering a healthy and positive work environment.  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, The CFPC encourages applications from all qualified candidates and will accommodate applicants' needs throughout all stages of the recruitment and selection process.  If selected to participate in the recruitment and selection process, please inform Human Resources of any accommodation(s) that you may require to ensure your equal participation.

We thank all those who apply but only those selected for further consideration will be contacted. 

*Full-Time Equivalent network