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Manager, Advancement IT & Systems

November 25 2021
Industries Education, Training
Categories Information Technology, Programming, Development, Networking, Database Dev. & Admin., ERP, Packaged Software, SaaS, Project management, Data Centre, Warehousing, Cloud, QA, Tester, Debug, Systems architect, Design, Security, Continuity, Risk, System administrator, UX, UI, Visual design, Data analyst, BI, Mining, AI
Hamilton, ON

Manager, Advancement IT & Systems
TMG Position at McMaster University

Salary Band: TMG Band K  
Salary Range: $73,967.00 - $110,951.00 (annually)

Department/Unit Description: 

University Advancement (UA) at McMaster University is an integrated department that encompasses the areas of Communications, Marketing and Public Affairs (CMPA), Development, Alumni Engagement, Stewardship, and Advancement Services & Operations, and works collaboratively with McMaster's Faculties and units. These areas coordinate their activities and work as a team to build relationships, reputation and resources on behalf of the University.

The Advancement Services & Operations (AS&O) team manages a variety of functions on behalf of UA: human resources, finance/budgeting, gift processing and biographical records, IT/data/analytics/systems and the Office of the Vice-President.

This position is part of the AS&O team, under the IT/data/analytics/systems function, and helps to serve our broader UA stakeholders in these areas.

Job Summary: 

Reporting to the Director, Advancement Services & Operations (or as delegated to the Associate Director), this individual is responsible for contributing to the development, enhancement and evaluation of IT infrastructure, software and systems within University Advancement (UA). This role will work closely with all of UA's various teams to ensure current and future IT needs are met. The Manager will assess and analyze tools to provide recommendations for system usage, security and reporting, establish end-user request intake and release management protocols, and establish and coordinate user training programs and materials.

This position is responsible for making a positive commitment to UA's mission, vision, and our values: Integrity, Quality, Respect, Service, Strategy and Teamwork.


  • Model a culture of collaboration, integration and service to support UA's (and the broader University's) core research and academic missions.
  • Act as subject matter expert for key advancement software/systems used across the full University Advancement team and provide programming, design and analysis services that support users of each. A key focus for the role is Ellucian Advance, which houses confidential data on the university's alumni, friends, government touchpoints, and charitable contributions.
  • Work independently and in a team to design and develop programming as needed and assist in the planning, development, implementation, and maintenance of complex software and hardware products for UA.
  • Direct, supervise and hire UA IT and systems staff. Includes technical oversight of programming and business analysis activities.
  • Develop and implement reports for users that track key performance targets and measures.
  • Develop and implement appropriate release management protocols for programming enhancements and end-user requests, including QA and UAT testing protocols.
  • Support the Director and Associate Director with the development, implementation and evaluation of strategic initiatives and annual operating plans for the department.
  • Collaborate with various internal and external stakeholders, including: UA's senior management team and other leaders, University Technology Services (UTS), and external vendors.
  • Liaises with UTS as required on the process for importing and exporting data from/to other systems.
  • Assists in requirements analysis, selection, implementation and post-implementation review of software used within UA.
  • Review existing programming and prescribe changes to ensure stable processes for our end-users.
  • Develop project schedules, prioritize work and coordinate the efforts of server support, application developers, testers and others involved in infrastructure projects.
  • Serve as primary technical liaison with vendors, external service providers and UTS.
  • Work closely with UA to help determine teams' needs to ensure appropriate software tools are identified and implemented to meet current and future needs.  Includes supporting the Director and Associate Director in creating a collaborative forum within UA to effectively solicit and prioritize needs.
  • Assist in developing and maintaining a communications plan to ensure internal and external Systems' group communications are effective.
  • Engage in available continuous improvement training and participate in existing communities of practice within the University's IT community.
  • Implement and monitor all IT and systems policies and procedures, ensuring data integrity and operating efficiency are maintained.
  • Establish and coordinate functional support for system users, including desktop support and training programs for UA-specific software and systems.
  • Coordinate data cleanup and other related activities by developing and refining reports as necessary.
  • Assist in administration of system security and network access, ensuring established standards and protocols are followed.
  • Coordinate with UTS and other groups regarding system upgrades and conversions.
  • Monitor ongoing, sector-related IT developments and opportunities in the field of advancement services and operations.
  • Maintain contact with post-secondary institutions and user groups linked to advancement systems, applications and best practices.
  • Support the establishment of goals and strategic plans for Advancement Services & Operations.



  • Bachelor's degree or equivalent experience in computer science, business, information systems or related disciplines
  • A McMaster University degree is an asset


  • 5 years of relevant experience
  • Demonstrated experience in:
    • Management of technology projects
    • Testing and debugging IT systems
    • Database programming (SQL Server), operating systems including UNIX/Linux and Windows
    • Writing IT programming specifications and documentation in accordance with published standards
    • Writing in one or more commonly used programming languages
    • Interacting effectively with users to perform system design and analysis


  • Proficiency with Microsoft Office applications
  • Experience with reporting tools
  • Experience with importing software
  • Strong communication and leadership skills
  • Data analysis
  • Keen attention-to-detail and accuracy
  • Ability to identify issues and provide guidance in resolving complex systems issues
  • Proven ability to collaborate with stakeholders on multiple projects and deliver on project timelines and goals
  • High level of initiative, tact and diplomacy
  • Excellent judgement and discretion
  • Ability to work in fast-paced, stressful situations
  • Deep understanding of the mission of a research-intensive university
  • Superior skills in human resources, with strong project management abilities
  • Ability to navigate and be effective within a complex organization that values collaboration in addition to individuality and creativity
  • Stakeholder-centred and goal-oriented with a reputation for integrity and transparency

Knowledge of:

  • University Advancement policies and procedures
  • McMaster University policies and guidelines

Leadership Capabilities 

At McMaster we believe in the ongoing cultivation of human potential, leveraging the diverse talents of our employees and recognizing that everyone has the opportunity to be a leader in their own role. McMaster's core leadership capabilities are designed to nurture employee engagement through best people practices.  All leaders will demonstrate these leadership capabilities:

Takes a Strategic Approach

Promotes McMaster culture and values

Understands global trends and impact

Anticipates challenges, risks and outcomes

Gathers key information and resources

Enables strategic plans through role

Communicates and Collaborates

Identifies opportunities to collaborate with others

Generates trust and an inclusive environment

Listens with insight and respect

Leverages internal and community networks

Provides meaningful recognition

Drives Results

Advances the University strategy

Delivers with integrity

Balances priorities to achieve success

Accepts responsibility and accountability for

Takes prudent risks which enable innovation

Operates with fiscal responsibility

Champions Change and Innovation

Acts as a positive change agent

Illustrates resilience and adaptability

Is bold in championing innovations

Identifies  and fosters opportunities for continuous

Seeks and utilizes feedback

Develops People

Engages in personal, team and leader development

Celebrates and promotes diversity

Actions learning to enhance value of work

Inspires others using a coach approach

Provides balanced and timely feedback

Invests in Relationships

Enhances the university brand, reputation and financial success

Builds relationships using a service model approach

Creates positive student, employee and partner experiences

Participates actively in community engagement

Demonstrates creativity in resolving issues

If you have any specific inquires about this position prior to applying, please contact Jeff Chuchman, Associate Director, Advancement Services and Operations at

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the "Dish With One Spoon" wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster's commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

  • Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
  • Faculty of Health Sciences HR Office at ext. 22207, or
  • School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Vaccine Policy Statement

The University is committed to providing and maintaining healthy and safe working and learning environments for all workers, students, volunteers and visitors. Effective October 18, 2021, all McMaster community members, including employees, accessing a McMaster campus or facility in person are required to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. This is a term and condition of employment. As defined by the provincial government, people are considered fully vaccinated two weeks after their second dose in a 2-dose series. Vaccines approved by Health Canada or the World Health Organization will be recognized. The University will continue to follow the guidance of public health organizations to define fully vaccinated.
Effective September 7 through to October 18, those employees who are not fully vaccinated will participate in rapid testing twice per week, pending assessment of a human rights exemption or being fully vaccinated. Processes for confidentially disclosing vaccination status, completing testing, and review of human rights exemptions have been developed and you will be advised further upon hire.

The vaccination requirement has been adopted as part of the University's efforts to keep our community safe, and based on the evidence which is demonstrating that vaccination is one of the most significant measures that can be taken to protect student, staff, faculty and community members. Further information is available at the following link: More information on the University's Health and Safety framework is available online at
Questions regarding the above requirements or any accommodation requests through the recruitment process can be directed to your human resources contact.

How to Apply

To apply for this job, please submit your application online to "> and search for job opening ID 42027. network