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Senior Analyst, Digital Experience

August 15 2021
Industries Education, Training
Categories Project Management, Business Analysis, Information Technology, IT, Media, Printing, Publishing, Marketing, Communications, Advertising, Internet, Web, E-Commerce, Programming, Development, Analyst, Project management, Digital, Media, Graphic Arts, Information technology, Project management, Business analysis, Digital, Media, Graphic Arts
Guelph, ON

Temporary full-time position (from September 12, 2021 to December 23, 2022)

If you're an outstanding analyst with a successful track record in project planning, problem analysis and application and web development, and you can think strategically to achieve out-of-the-box solutions, this role in the University of Guelph's Alumni Affairs and Development (AA&D) would present an interesting career opportunity.

AA&D is a central service at the University of Guelph and supports the University's mission to Improve Life by building lifelong relationships with alumni, donors and champions. AA&D is accountable for raising money for the institution's strategic priorities through the identification and alignment of donors and prospective donors. The division has recently created a new business unit, Engagement Services, designed to support the vision to attract $50-million in sustained annual philanthropic support (over a five- to eight-year period) and to be one of Canada's most sought-after advancement organizations.

Working with the Director, Engagement Services, you'll lead the process of upgrading and enhancing AA&D's entire online presence and online fundraising platforms. You will lead the development of the digital strategy for AA&D as it relates to web presence and increasing overall giving through online channels, and your duties in this role will include developing optimal online user journeys and determining best practices for realizing a seamless online experience. You'll also review web-based business requirements, develop and propose a new website wireframe, design and upgrade the donation platform, develop capabilities for a donor portal, create forms and lead the creation of peer-to-peer (P2P) crowdfunding platforms.

As Senior Analyst, Digital Experience, you will be part of the Engagement Services team and will be responsible for:

  • Leading a team of technical experts to implement new web solutions and infrastructure.
  • Designing and implementing internet-based solutions to achieve the greatest results for engaging and developing connections with alumni, donors, and friends on a web-based platform.
  • Ensuring the technical connection between front-end user interface with web-based solutions from the Blackbaud Constituent Relationship Management (CRM), Luminate Online (LO) and Blackbaud Internet Services (BBIS).
  • Providing oversight and guidance with regards to AODA standards and W3C Internet protocol standards.

It is the intention that the work you do will create the infrastructure required to build a comprehensive digital engagement program, supporting the department's long-term goals of increased automation, personalization and relevancy.

REQUIREMENTS

To assume the role of Senior Analyst, Digital Experience, you should have a profile that includes:

  • University degree (Master's degree preferred) and six to nine (6-9) years' related experience in communications and digital marketing, or an equivalent combination of education and experience
  • Demonstrated ability to successfully implement development projects with a focus on web-based application and/or interfaces
  • Proficient in web standards and compliance issues such as AODA and W3C Proposed Recommendations (PR) and Recommendations (REC)
  • Exceptional interpersonal skills, diplomacy and tact
  • Ability to respond strategically and creatively in a high-pressure work environment
  • Exceptional written and verbal communication
  • Entrepreneurial drive
  • Knowledge of project management techniques and team leadership experience
  • Strong technical skills in customer relationship management systems, content management systems web technologies such as: Blackbaud Constituent Relationship Management (CRM), Luminate Online (LO), Blackbaud Internet Services (BBIS), Drupal, Google Analytics, search engine optimization, Microsoft Office Suite, Adobe Suite, ColdFusion, HTML 5, CSS3
  • Critical thinking, and analytical and problem-solving skills
  • Compliance of University policies and procedures related to information technology, security, privacy, and audit.

NOTE: This appointment is regularly performed on-campus but, due to the COVID-19 pandemic, will be initially fulfilled remotely (off-campus) until the University resumes its regular operations.

The University of Guelph (www.uoguelph.ca) is one of Canada's leading research-intensive comprehensive institutions, with a record of outstanding scholarship in the arts, humanities, social sciences, life sciences, physical and engineering sciences, agriculture and veterinary sciences. This is your chance to join us in our endeavour to improve life.

To view a detailed posting for the role of Senior Analyst, Digital Experience including application instructions, please go to our website at www.uoguelph.ca/jobs. Applications, quoting Hiring #2021-0324, must be sent to: *******@********.**.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

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