Information Technology Administrator

Build your future at Ontario One Call!

Company Overview:

Ontario One Call acts as the communications link between buried infrastructure owners (our members) and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates that by law, anyone in the province of Ontario must contact Ontario One Call before they dig. In addition to our contact centre, we are also responsible for public education, industry outreach, and compliance.

As a Public Safety Authority, Ontario One Call is focused on guiding construction, infrastructure and excavation industries towards creating efficiencies and improvements across the province. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call we are Reliable Experts who Care.

Reliable…We are dependable and accessible

Experts…We have the mindset to lead innovation

Caring…We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

Position Overview:

The Information Technology Administrator is expected to have a solid background and knowledge in I.T. support. The Information Technology Administrator will work under the supervision of the Technology Manager and help them with all the tasks related to I.T. infrastructure and operations. The main duties of the Information Technology Administrator include planning, developing, and implementing I.T. systems, ensuring regular maintenance, security, and updates of the I.T. equipment and software.

This position is located at the Guelph office at 104 Cooper Drive, Guelph, ON. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

A successful candidate will also be required to travel to our satellite office in Sudbury, Ontario to maintain systems. Travel will be approximately two to three weeks per year.

Responsibilities:

• Administration of Windows Active Directory with Azure/Microsoft 365 integration
• Perform regular system health checks, patching and reporting for Windows servers and desktops.
• Research and perform firmware updates and software upgrades throughout the infrastructure to maintain security compliance.
• Monitor daily server backups, disk space, and system performance of on-premises systems.
• Assist with the installation, configuration, and ongoing maintenance and usability of Windows desktops, laptops, peripheral equipment, and software.
• Serves as a technical expert in system administration for a multi-office network infrastructure.
• Participate in important IT technical projects and infrastructure upgrades under the direction of IT Management to design, plan, install and support the corporate virtual server and storage environments as well as E-mail, Windows domain, Disaster recovery, firewall and security.
• Document technical processes/ procedures and maintain equipment inventories.
• Aid departments/business units to address efficiency improvements for processing daily information.
• Provide on-call support on a rotational basis.
• Mentors team members and educates users.

Qualifications:

• Excellent communication and interpersonal skills
• Strong technical documentation skills
• Knowledge of information security fundamentals
• Strong initiative Networking (TCP/IP)
• Cisco Routers (ASA), Palo Alto Network Firewalls
• HP / Cisco Switches
• Servers (HP, Dell and others as required)
• SAN storage (HP Nimble)
• Database and SQL knowledge; Oracle 19C, MySQL, Microsoft SQL, Postgres
• Microsoft - Active Directory, DHCP, DNS, Group Policies, IIS
• Hyper-V virtualization, Failover Clustering
• Windows 10 & 11, Server 2016-2022
• Remote Desktop Services - Remote Apps, Exchange 2019,
• Microsoft Office 2016, 365
• VoIP, Telecommunications, Contact Center Systems
• Desk-side hardware and software support experience
• SharePoint fundamentals
• A+, Network+, MCP Certification
• IT Asset Management

Education & Experience:

• Bachelor’s degree in computer science, Information Technology, System Administration, or equivalent experience required.
• Minimum of 3 years of relevant systems/network administration work experience in Windows and Microsoft 365 environments.
• Microsoft Servers, Cloud, and Hybrid Certification.
• Supervisory experience is considered an asset.

Rewards:

• Starting salary $68,000-$78,000/annum
• 10 paid personal emergency leave days
• 3 weeks’ paid vacation/year
• Retirement Savings Plan after qualifying period
• Extensive health, dental and life insurance benefits
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment

As a precondition to employment, all potential new employees will be required to provide satisfactory employment references, successfully complete a criminal background check prior to or any time following hire. Request for accommodation may be made, based on a medical need. The request for accommodation must be made during the initial application process.

Ontario One Call is an equal opportunity employer. In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.