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Analyst III, Web Access Management

October 17 2021
Industries Education, Training
Categories Information Technology, Installation, Maintenance, Repair, Internet, Web, E-Commerce, Programming, Development, Analyst
Guelph, ON

Permanent, full-time position – Guelph, ON

Computing and Communications Services (CCS), the central IT department on campus, provides core IT services and technology solutions to the University of Guelph community. One of the important functions of the CCS Information Security team is providing access management services for web-based applications used by the entire University community. This is where you can make your mark.

Championing IT security best practices as an Analyst III, Web Access Management, you will play a vital role in this critical component of our infrastructure, which provides authentication and authorization services to many of the critical applications used on campus, including the University website, email, learning management, and several enterprise applications.

Reporting to the Chief Information Security Officer (CISO), you will support and advance the web access management services that provide authentication for over 25,000 unique users daily, protect hundreds of on-premise websites, and facilitate federated single sign-on with almost 80 cloud and on-premise service providers, and dozens of other service providers via the Canadian Access Federation.

Responsibilities of this role include maintaining service levels, integrating new services, and evolving the access management infrastructure. The role also includes providing technical support and guidance to a wide range of campus community representatives, including CCS, faculty, staff, students, and distributed IT staff on campus.

Your specific responsibilities as a Web Access Management Analyst III will include:

  • Working collaboratively with other CCS teams, other organizational units on campus, and 3rd party/cloud service providers to integrate their services into the University's web access management platform.
  • Providing technical support for web access management services and providing excellent customer service to our clients across campus.
  • Investigating, troubleshooting, tracking, and resolving access management-related issues.
  • Following proper change management processes to keep servers (predominantly RedHat Linux servers) and applications updated and secure.
  • Developing tools, writing scripts, and automating processes to assist with routine tasks, most commonly in Java, Bash, and PowerShell.
  • Participating in a variety of projects related to our access management tools, technology, and processes.
  • Providing input on technical direction and new technology adoption within CCS and the Identity and Access Management team.
  • Enhancing, streamlining, and improving technology and processes in order for the team to be more effective and efficient.


To assume the role of Analyst III, Web Access Management, you must have:

  • Bachelor's degree in Computer Science/Information Technology and a minimum of five (5) years of related work experience, or an equivalent combination of education and experience;
  • Systems administration experience on Linux and Windows operating systems;
  • Hands-on technical experience supporting web servers and Java application servers, preferably WebLogic, Tomcat and Apache, including configuration, troubleshooting, and on-going performance monitoring;
  • Hands-on technical experience with web access management and identity federation solutions, such as Oracle Access Manager and Shibboleth;
  • Scripting skills in Bash and PowerShell;
  • Strong analytical, interpersonal, technical writing, and communication skills, with the ability to work effectively with non-technical business clients, technical team members, and third-party support;
  • Understanding of IT security best practices;
  • Ability to balance the competing demands of multiple projects and operational requirements; and
  • Ability to work individually and as an integral member of a high-performance team.

The following skills and experiences will set you apart as a candidate:

  • Hands-on technical experience with web access management and identity federation solutions, such as Oracle Access Manager and Shibboleth;
  • Experience with Azure AD / Identity and Access Management in Office 365;
  • Experience in web application design, ability to integrate with a wide range of web application platforms, and understanding of the HTTP protocol;
  • Application development experience in Java or a related platform;
  • Previous experience supporting directory services, such as LDAP and Active Directory;
  • Familiarity with protocols such as SAML and REST;
  • Administration of Oracle databases or other relational databases;
  • Relevant technical certifications;
  • Previous experience in a higher education institution; and
  • Highly developed skills of collaboration, communication and time management.

NOTE: This appointment is regularly performed on-campus but, due to the COVID-19 pandemic, will be initially fulfilled remotely (off-campus) until the University resumes its regular operations.

The University of Guelph ( is one of Canada's leading research-intensive comprehensive institutions, with a record of outstanding scholarship in the arts, humanities, social sciences, life sciences, physical and engineering sciences, agriculture and veterinary sciences. This is your chance to join us in our endeavour to improve life.

To view a detailed posting for the role of Analyst III, Web Access Management, including application instructions, please go to our website at Applications, quoting Hiring #2021-0237, must be sent to: *******************************@********.***********@********.**.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. network