Technician, Client Support

July 12 2024
Industries Architecture, Engineering and related
Categories Help Desk,
Remote
Etobicoke, ON • Full time

Working for BBA means being part of a team of talented people who have the passion to succeed and the drive to excel in order to provide first-class service to clients.

Recognized for its extensive field experience and cutting-edge expertise, BBA has been delivering a comprehensive range of consulting engineering services for 40 years, from studies and design to commissioning and operational support. Our firm is supported by a network of offices across Canada to carry out mandates at the local, national and international levels.

BBA provides a stimulating and friendly working atmosphere. We focus on building teams with complementary talents and provide employees with a work environment conducive to developing their skills.

BBA is a Canada's Best Employer recipient from Kincentric and is part of the prestigious Platinum Club of the Best Managed Companies, which unites companies that have held onto their title for over six consecutive years. For BBA, making the list speaks to the rigour of our practices and our unique approach to employee and client relations.

To find out more about BBA, follow us on LinkedIn and connect with our talent acquisition specialists.

Type of position: Regular

Job Description

Reporting to the Team Leader, Client Services, the incumbent will provide timely, high‑quality technical support to users, whether remotely or onsite. When necessary, the person in this position will be required to diagnose and resolve level 2 and level 1 problems.


Responsibilities

  • Providing technical support to users by diagnosing hardware and software failures and issues, and taking appropriate actions to resolve them.
  • Analyzing problems to identify opportunities for improvement and propose solutions.
  • Performing updates, installing and configuring workstations and software.
  • Maintaining relationships with other groups in the IT Department to optimize day‑to‑day operations.
  • Participating in various projects as a client representative.
  • Planning and monitoring tasks for requests and projects.
  • Helping develop and maintain usage, material allocation and security policies.
  • Ensuring that methodological standards are followed and that the documentation of processes and incidents is adequate and up to date, in accordance with current procedures.
  • Coordinating the onboarding of new team members for our offices in Central Canada.


Skills

  • Autonomy
  • Initiative
  • Ability to communicate with various stakeholders
  • Skilled at providing clients with excellent service
  • Strong team spirit
  • Highly developed organizational and priority management skills
  • Ability to work well under pressure

Requirements

  • Vocational diploma (DEP) or diploma of college studies (DEC) in computer science, support and networks
  • At least two years of experience in a user support position related to hardware and software operations, or equivalent experience
  • Sound knowledge of Windows and Microsoft Office
  • Good knowledge of mobile devices (smartphones, tablets)
  • Availability to work shifts that may vary somewhat
  • Willingness to travel between our Central Canada offices (Toronto and Sudbury)
  • Asset: mastery of French (spoken and written)
  • Asset: knowledge of Citrix, SCCM, Intune or other mobile device management (MDM) solutions
  • Asset: experience working in a virtual environment (VMware View)

Salary and benefits
28.85$/h
Benefits after 3 MONTHS: Dental & medical insurance
Up to 5% bonification
Saving plan
Sick days bank



BBA is committed to promoting diversity and employment equity. We thank you for your interest in our firm. Please note that only those candidates selected will be contacted.

Apply now!

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