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NOC Specialist

June 23 2022
Categories Engineering, Information Technology, Networking, Telecom, Wireless, Telecommunication
Brampton, ON

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Rogers is at the forefront of technology in Canada with many first that shape the life and future of Canadian’s digital life. We need innovative and analytical minds to be part of the evolution of Network Operations to meet customer’s technological needs. As NOC Specialists, you protect our customer’s experience by ensuring the services Rogers provides perform optimally. You thrive in a fast pace and dynamic environment, adapt to different priorities, capitalizing your great communication skills to drive resolution of incidents. Please note that background checks are required as a condition of employment.

Your responsibilities:

  • Tier 3 support for Wireless Data and Voice services for residential and business customers
  • Work in a 24/7/365 environment in a rotating schedule
  • Perform Incident management function including Surveillance, triage and resolution
  • Monitor change control activities to ensure all planned network events are as transparent as possible to customers
  • Troubleshoot complex problems spanning various network and platforms
  • Collaborate with Operations teams, Engineering groups, 3rd party carriers and Customer facing groups
  • Assist in the implementation and testing of new services and platforms and ensure successful completion of assigned projects
  • Embrace automation culture and innovation which drives efficiency and continuous improvement

What you have:

  • Technical Diploma, Electronics Engineering, Technician or Technologist and/or equivalent work experience preferred
  • Excellent diagnostic, analytical and troubleshooting skills
  • Experience in a Network Management environment is preferred
  • Knowledge of Cloud computing
  • Good knowledge of Python, PHP, SQL, and shell scripting
  • Working Knowledge of networking and Linux server administration
  • Excellent knowledge of 5G Core, EPC, IMS Core platforms and other services
  • You thrive in an environment where collaboration and teamwork bring together a diverse set of talents and skills to solve complex problems

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 267696
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes: Digital & Technology

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