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Manager – IT Infrastructure and Data Centre Operations

July 27 2021
Industries Public administration
Categories Project Management, Business Analysis, Information Technology, IT, Project management, Data Centre, Warehousing, Cloud, Systems architect, Design, System administrator
Brampton, ON

Permanent, full-time position

If you're an innovative, strategic thinker and experienced manager with knowledge of current trends and developments in the Information Technology field, consider joining Peel Regional Police – one of Canada's most progressive police services – as part of the Information Technology Services (ITS) Department team.

As Manager – IT Infrastructure and Data Centre Operations, you'll be responsible for the overall management and leadership of the production and operations services group in maintaining the effective, efficient operation of the Service's technical infrastructure. This will include the implementation, maintenance and monitoring of on-premise and cloud-based server computer resources, network infrastructure, and SAN and NAS storage and data protection. As Manager, you'll also be accountable for Internet, phone systems, video systems and infrastructure-related cybersecurity posture.


More specifically, as Manager of IT Infrastructure and Data Centre Operations, you will:

  • Direct and co-ordinate the activities of the Infrastructure & Data Centre Operations group, including the implementation, planning and management of server operating systems, network (switches and routers),  infrastructure software (e.g. email servers, SQL servers), data protection systems, voice systems, Closed Circuit Television Systems (CCTV) and other video infrastructure.
  • Manage the planning, implementation, maintenance and support of servers for corporate phone systems, 9-1-1 phone hardware, corporate paging systems, video conferencing solutions, corporate applications, departmental applications and the Internet, including operating systems, utilities and back-end applications, LAN and WAN hardware, software and network management components.
  • Manage IT security measures for the Department, including the development and implementation of policies and procedures in accordance with legislated standards and industry-accepted practices. Policies and procedures include, but are not limited to, operating system and hardware/firmware patches and vulnerability management, planning and remediation.
  • Establish and implement detailed operations, management and planning processes and schedules to obtain maximum usage of all equipment and resources in the production services section.
  • Co-ordinate and oversee the research, analysis, recommendation and integration of evolving information technology strategies, and enhanced and proactive solutions to increase overall infrastructure and organizational effectiveness identified through developed process measurement systems.
  • Review, approve, monitor, and report on project expenditures and budgets within the unit, utilizing industry-accepted project management principles with the goal to implement projects on time, on budget and delivering expected functional results and quality of implementation.
  • Manage a team of professional and technical staff, and be accountable for team results and decision-making on hiring, establishing and monitoring performance standards, providing development and training opportunities, and evaluating staff performance.
  • Consult with personnel in other systems areas to co-ordinate activities.
  • Prepare activity, system and performance metrics and progress reporting regarding the Infrastructure & Data Centre Operations section.
  • Establish standards in appropriate areas and monitor adherence to policies and procedures.
  • Participate in projects and Department initiatives, as assigned by the Director, Information Technology Services.
  • Research technology products, architectures, methodologies and trends, and recommend strategies and policies to the Director.
  • Manage the unit budget and provide input into the preparation of operating and capital budgets.
  • Develop high-level systems plans and solutions for approval by senior management.
  • Prepare oral and written presentations for management.
  • Manage and monitor the performance of external contracted resources, vendors and consultants, to ensure that they complement staff effectively in a team environment to deliver projects.


In the role of Manager – IT Infrastructure and Data Centre Operations, you will apply the following education, experience and skills:

  • A university degree in Computer/Information Technology Systems or equivalent, plus additional course(s) and/or training at the post-graduate level in a field related to computer/information systems.
  • A minimum of five (5) years of experience in the information technology field, at least three (3) of which have been at a managerial level.
  • Experience designing and developing long-term computing strategies, including cloud-based deployment models.
  • Experience with modern IP-based corporate phone systems.
  • Demonstrated understanding of corporate infrastructure security policies, data classification and practices.
  • Demonstrated ability in business analysis and service level management, technology architecture, web infrastructure, cloud computing, project management, systems hardware and software, telecommunications, IT support processes, IT cyber security management, IT strategy, systems architecture, IM policies and standards, knowledge infrastructure, emerging technologies, and a client service-focused orientation.
  • Clear understanding of Microsoft licensing schema for servers, database and Azure-based systems.
  • Extensive experience and innovation in technology planning, implementation and customer service support.
  • Ability to effectively manage all resources in project teams, including technical staff, business users, and vendor consultants, to plan and deliver successful business solutions to clients.
  • Demonstrated ability to manage staff, including supervision, labour relations, and training & performance development.
  • Demonstrated planning, time management and organizational skills.
  • Demonstrated negotiation and written communication skills.
  • Effective oral communication, interpersonal and leadership skills.
  • Well-developed analytical, problem-solving and decision-making skills.
  • Proven track record in co-ordinating multiple projects under stringent deadlines, demonstrated strategic thinking and a broad awareness of current trends and developments in a specific area and the information technology field.

The salary range for this permanent, full-time position is $141,801 to $167,917 per annum and is complemented by a comprehensive benefit program, including employer-paid Health/Dental and Life Insurance; and the OMERS Pension Plan.

Peel Regional Police is committed to ensuring the health and wellness of its employees and offers many programs and services in support of work-life balance and both personal and professional wellness. From wellness protection for you and your family, to state-of-the-art fitness facilities available to you free of charge, to structured programs to nurture your intellectual, physical and emotional wellness, we've got you covered.

Our Vision: A Safer Community Together

Peel Regional Police, the second largest municipal police service in Ontario, polices the cities of Mississauga and Brampton, with a population of almost 1.4 million residents, and Pearson International Airport, which saw an estimated 13.3 million people pass through in 2020.

Peel Regional Police is acknowledged as one of Canada's most progressive police services. A proactive approach to problem-solving, a dedication to professional excellence and a reputation for making the community a better place in which to live and work – these are the hallmarks of Peel Regional Police.

Qualified persons should apply online at, referencing Job ID #303276, by Monday, August 9, 2021. No agency contact and/or referrals, please.

Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to, police checks with local, provincial and out-of-country law enforcement agencies, if required, education credentials, credit and financial inquiries, and personal and work references. network