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Head of Banking IT

March 1 2017
Categories Executive, Project management
International, IN

The Bank for International Settlements is an international organisation which fosters international monetary and financial cooperation via wide-ranging banking, economic research and policy coordination activities.


Purpose of the job:

  1. To develop, implement and maintain an IT strategy for the Banking Department;
  2. To ensure the effective delivery, implementation and support of IT for the Banking Department, including all technology-related projects;
  3. To provide leadership and direction to the Banking IT team (team of nine, with four direct reports); and
  4. To contribute to Bank-wide IT and information management strategy, governance and projects.

Principal accountabilities:

1.  Banking IT strategy

  • Responsible for the development, implementation and maintenance of an IT strategy for the Banking Department that is forward-looking and proactively addresses its future business needs (including projects and product choices).
  • Deputises for the Chair of the Automation Committee for Banking, Risk Control and Finance (ACBAC) and acts as advisor to the Information Technology Strategy Committee (ITSC) and Information Technology Chairmen's Group (ITCG) on strategic issues and project-steering.

2.  Ensuring operational excellence

  • Ensures that 24/7 support for banking business-critical applications is available to meet agreed service levels and is proactive in identifying potential problems in delivering services of the designated area.
  • Advises departmental Management on banking IT issues.
  • Oversees the design and operation of security measures to protect the Bank's information and ensures business continuity in the designated area of responsibility.
  • Directs initiatives to implement new or improved business processes within Banking Department and is a member of the New Banking Activities Committee (NBAC).
  • Ensures that Banking IT responds effectively to customer needs by maintaining an overview of trends in relevant technology and understanding business needs.
  • Manages the budget of the Banking IT cost centre. Advises on investments and takes responsibility for cost-effectiveness within area of responsibility. Ensures that resources are used effectively.
  • Manages external suppliers and takes part in negotiations as well as the definition of terms for provision of services.
  • Oversees the customisation and development of banking applications.
  • Ensures that the unit's business analyst/developers follow the Bank's development standards and best practice.
  • Oversees the change management process relating to Banking systems.
  • Acts as project owner to ensure that the agreed deliverables, milestones, targets and budgets are observed, and introduces corrective measures where necessary.
  • Is responsible for addressing issues and reporting to the Steering Committees and ITSC.

3.  Leadership

  • Leads the Banking IT team (team of nine, with four direct reports), including setting direction, coaching and developing staff.
  • Ensures that the team respond effectively to customer needs.
  • Represents the Bank in meetings with counterpart central banks, application user groups, and suppliers.

4.  Bank-wide contribution

  • Interacts with Information Management Services (IMS) for the delivery of centralised IT services to the Banking Department.
  • Represents the business area in planning and coordinating IT services and support provided or brokered by IMS.


Qualification and work experience:

  • University degree or equivalent professional qualifications and work experience.
  • At least 10 years of work experience leading a group delivering IT and customer-focused services in a banking environment.
  • Broad experience and knowledge of the banking treasury and asset management businesses, and related banking products.
  • Experience in various aspects of IT such as trading applications, infrastructure systems, support, service delivery and system management processes, data management, standards and security.
  • A proven track record of sponsoring and steering large, business-critical banking projects, delivered to the satisfaction of key stakeholders.
  • Experienced in managing vendors.

Skills required:

Leadership skills

  • Strong and effective leadership and people management skills.
  • Accepts personal accountability for the section's results.

Communication and relationship management skills

  • Skilled in communicating effectively with business users and IT staff.
  • Skilled in committee work, summarising issues and discussions, providing expert advice, achieving consensus, priority-setting and conflict resolution.
  • Demonstrated skills and experience in effective relationship management and influencing skills.
  • Excellent oral and written communication skills in English. A second language would be a plus.
  • Highly skilled in negotiation and diplomacy.

Analytical problem-solving skills

  • Strong analytical skills with the ability to bridge the gap between business requirements and IT solutions.
  • Can identify and resolve problems under time pressure.

Delivering high-quality services

  • Produces work and provides services of a consistently high standard, while demonstrating and applying the appropriate technical, professional or specialist knowledge.
  • Outstanding customer service skills with a proactive customer and service orientation.

Change management and adaptability

  • Ability to respond positively to change and act as an ambassador for change within the organisation.


The BIS employs staff on both open-ended and fixed-term contracts. However, all new entrants are initially recruited on a fixed-term basis. The BIS is fully committed to equal opportunity employment and strives for diversity among its staff. We encourage applications from female candidates.

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