EXHIBITS SUPPORT TECHNICIAN /

IT SUPPORT TECHNICIAN

We’re all about the craft.

KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful city of Kelowna, KF has grown to specialize in a wide range of aviation services including engineering, maintenance and modifications, passenger and cargo flying, military pilot training and aircraft leasing. With facilities across Canada, KF is home to nearly 1100 highly skilled staff and growing. Industry renowned, our passion for aviation fuels every project we touch.

The KF Aerospace Centre for Excellence, opened in 2022, is a major aviation attraction in the Okanagan Valley. Located beside the Kelowna International Airport, the Centre celebrates the rich history of aerospace in Canada, BC and locally. By promoting education, advocacy, and community engagement, the Centre inspires people of all ages to discover and connect with the fascinating world of aviation.

The Centre for Excellence is a non-profit organization established as a legacy project of KF Aerospace founder and owner, Barry Lapointe.

To learn more visit: www.KFCentre.ca

JOB OVERVIEW

The Exhibits Support Technician provides technical support to the Centre for Excellence’s exhibits and events. Working independently, the Exhibit Support Technician brings a customer service focused approach to ensuring the interactive exhibits are fully functional, as well as supporting the Centre’s daily operations and a wide variety of events for all their IT needs.

This position reports to the Executive Director, Centre for Excellence with a dotted line reporting to the Information Systems’ Network Supervisor.

DUTIES AND RESPONSIBILITIES

• Maintain a fundamental level of knowledge about the Centre for Excellence’s IT Services and Exhibits.
• Support daily operations, ensuring all Centre for Excellence’s Exhibits and IT Services are functioning correctly; troubleshoot, resolve issues, and escalate where necessary to KF Aerospace’s IS Department.
• Provide Tier 1 and 2 support for Centre for Excellence’s IT Infrastructure (including Centre for Excellence’s network, exhibitions' back-end IT services, servers, etc.).
• Support and troubleshoot a variety of End User devices (including workstations, laptops, VoIP phones, mobile devices, and other peripherals).
• Coordinate and support IT requirements related to Centre for Excellence’s events (may require nonstandard hours – see below).
• Maintain accurate inventory of all equipment assigned to the Centre for Excellence’s Exhibits and IT Services.
• Work within the existing policies, protocols and framework laid down by the CIO and/or IT Operations Manager.
• Other IS services and related duties, as required.

REQUIREMENTS

• A technical degree or diploma, or possess an equivalent combination of training, education and/or relevant experience.
• 3+ years of IT experience, preferably within an events-based environment.
• Knowledge of and exposure to corporate IT Infrastructure (networks, servers, switches, wi-fi etc.) is preferred.
• Troubleshooting and supporting End User devices (workstations, laptops, VoIP phones, mobile devices, etc.) resolving tickets and requests within KF Aerospace’s IT SLAs.
• Experience with Microsoft Office 365 and remote meeting solutions.
• Basic understanding of audio-visual equipment, with an aptitude for learning new skills in maintaining specialized systems.
• Ability to flexibly manage and prioritise workload to suit the Centre for Excellence’s operations.
• Ability to establish and maintain effective working relationships with other employees, professionals within the Centre for Excellence’s and KF communities and the public.
• Exemplary customer service attitude.

SUPERVISORY

HOURS

• 40 hours/week. Typically Monday to Friday, however remote support for issues arising over the weekend may be required.
• Flexible working hours to cover evening events when required.

LOCATION

BENEFITS

Full-Time staff benefits include (but are not limited to):

• Health and Dental Coverage
• Disability, Critical Illness, and Life Insurance
• Health Spending Account
• Personal time off
• Pension matching plan and voluntary RRSP / TFSA
• Employee & Family Assistance Program
• A bonus program based on organizational performance