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END-USER SUPPORT REPRESENTATIVE (1 Vacancy, NOC 2282)

September 7 2020
Categories Information Technology, Help Desk, Installation, Maintenance, Repair, Networking
Calgary, AB

WebLAN Systems provides a broad range of small and medium businesses with ongoing IT support, sales, implementation and consulting throughout Calgary and the surrounding area. A Calgary fixture since 1994, WebLAN Systems is looking for a self-motivated, resourceful individual to join our team in a first-tier end-user support role.

END-USER SUPPORT REPRESENTATIVE (1 Vacancy, NOC 2282)

Main Duties

  • Receive service requests from customers by various means and enter detailed information about the request into the ticketing system
  • Evaluate requests to determine the resources required to resolve them to the customers' satisfaction
  • Gather data and facts relevant to the timely resolution of client concerns
  • Analyze and resolve moderately complex technical issues where capable and escalate service requests to other team members where necessary
  • Provide a wide range of technical assistance to clients from a diverse set of backgrounds and technical expertise
  • Provide individual or group instruction as necessary
  • Play a supporting role in projects and service requests alongside more senior personnel

Job Requirements

  • A diploma, degree in Computer Science or Information Technology, industry certification will be considered an asset but not a must
  • Computer skills particularly with Microsoft Windows and Microsoft Office is a must whilst working knowledge of Mac OSX and GNU/Linux or BSD systems would be an asset
  • Critical thinking skills along with investigation, research skills and the ability to draw conclusions
  • Ability to keep strong notes and documentation as well as be able to work closely with others in a small team-focused environment
  • Able to lift 50lbs to waist height
  • Knowledge in English

Terms of Employment

  • Full time, permanent
  • 40 working hours / week
  • Base wage $32.00 / hour depends on experience
  • 2 weeks annual paid vacation

How to Apply

Interested individuals please send full resume by email to ******@******.**. Applicants must indicate whether they have legal status to work in Canada.  We thank all applicants for their interest to be part of our team.  However, only qualified candidates will be shortlisted and notified for interview.

Contact Information

Address  :    #105, 200 Country Hills Landing NW, Calgary, AB T3K 5P3

Website  :    https://www.weblan.ca/

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