The AI platform for customer experience.
San Ramon, California
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Hybrid · Vancouver
You will develop and maintain software solutions that interface with VoIP hardware devices while collaborating with cross-functional teams to implement features. Additionally, you will troubleshoot production issues and ensure code quality through rigorous testing and peer reviews.
On-site · Vancouver
You will develop and maintain web and desktop applications while collaborating with the data science team to build an Agentic AI framework. Additionally, you will mentor junior engineers and participate in code reviews to ensure high-quality, scalable software delivery.
Hybrid · Kitchener
You will define the 1-3 year roadmap for shared services and architect plans to decouple existing functionality into reusable services. Additionally, you will drive execution, mentor engineers, and ensure high-quality delivery through well-tested features.
Hybrid · Vancouver
You will lead the design and development of APIs, events, and frameworks to empower external developers to build integrations for the Dialpad platform. Additionally, you will collaborate with product managers and engineering teams to translate developer needs into scalable technical solutions while mentoring other engineers.
On-site · Kitchener
Design and build systems that bridge the gap between AI capability development and scalable production deployment. Focus on improving model packaging, versioning, rollout safety, and automated evaluation systems.
Hybrid · Kitchener
Own and manage global hardware and cloud infrastructures with a focus on reliability, scalability, and operational excellence. Lead capacity planning, server deployment, and the automation of manual processes across the global server fleet.
Hybrid · Vancouver
You will manage global hardware and cloud infrastructure, focusing on reliability, scalability, and operational excellence. Additionally, you will lead capacity planning, automation initiatives, and provide technical mentorship to the engineering team.
On-site · Vancouver
Own the platformization roadmap for shared services and architect the decoupling of existing functionality into reusable services. Drive the execution of platform projects to improve developer experience, security, and scalability.
On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowin…
On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowin…