IT Analyst, Global Techbar (Americas)

Purpose. Performance. People. Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians. With a long-term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide. For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success. The Role As an IT Analyst, Global Techbar, you will provide hands-on technical support that enables colleagues across CPP Investments to work efficiently and effectively. You will own technology incidents and service requests from intake through resolution while delivering an exceptional end-user experience. Working as part of the Technology & Operations team, you will support workplace technologies, endpoint devices, user accounts, and IT service delivery. You will also contribute to continuous improvement initiatives, technology deployments, and operational excellence while building trusted relationships across the organization. The Team Technology & Operations enables CPP Investments to deliver on its global investment mandate by providing secure, reliable, and innovative technology solutions that support the organization worldwide. The Global Techbar team delivers high-quality, customer-focused IT support for employees across the organization. The team is dedicated to ensuring colleagues have the technology, tools, and support they need to be productive while continuously improving the workplace technology experience. Accountabilities Deliver end-to-end ownership of employee technology incidents and service requests, ensuring timely resolution and an exceptional client experience. Provide hands-on support for desktops, laptops, mobile devices, workplace technologies, enterprise applications, and audiovisual systems. Support user account administration, endpoint provisioning, device deployment, recovery, and IT equipment lifecycle management. Participate in testing, validation, pilot programs, deployment, and operational readiness activities for new workplace technologies and endpoint solutions. Contribute to operational excellence by maintaining technical documentation, identifying automation and process improvement opportunities, and recommending service enhancements. Deliver end-user training, communicate technical concepts in accessible language, and build strong relationships with colleagues across the organization. Collaborate with global technology teams to troubleshoot complex issues, manage priorities, escalate risks appropriately, and contribute to ongoing service improvement. What You Bring Minimum 5 years of experience providing IT support in a corporate environment, including experience in a Service Desk or IT Operations role; financial services experience is preferred. Bachelor's degree in Computer Science or a related technology discipline; postgraduate studies in technology or networking are an asset. ITIL Foundation (v3 or v4) certification is required; CompTIA and MCSE certifications are considered assets. Strong technical knowledge of Windows 10/11, ServiceNow, Microsoft Copilot, cloud technologies (AWS/Azure), networking, security practices, and enterprise endpoint support. Proven troubleshooting, analytical, and problem-solving skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences. Excellent customer service, relationship-building, communication, and collaboration skills, with confidence supporting executive stakeholders and global teams. Demonstrated curiosity and commitment to continuous learning; PowerShell or Python scripting experience is an asset, along with flexibility to travel to New York and São Paulo as required. You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment. We provide colleagues with cutting-edge AI tools, dedicated learning time, and practical support to help them deliver with greater impact. Inclusion & Accessibility CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Attention: Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday. CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making. #LI-ONSITE

Provide hands-on technical support for workplace technologies, endpoint devices, and user accounts while ensuring timely resolution of incidents. Contribute to continuous improvement initiatives, technology deployments, and operational excellence across the organization.

Requires a minimum of 5 years of IT support experience and a bachelor's degree in a technology discipline. Candidates must hold an ITIL Foundation certification and possess strong knowledge of Windows, cloud technologies, and enterprise endpoint support.

• Cutting-edge AI tools • Dedicated learning time

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• IT support
• Service desk
• Windows 10/11
• ServiceNow
• Microsoft Copilot
• Cloud technologies
• AWS
• Azure
• Networking
• Security practices
• Endpoint support
• Troubleshooting
• Analytical skills
• Problem-solving
• Customer service
• ITIL
• Service Improvement
• End-User Training And Support
• Continuous Development
• Endpoint Devices
• ITIL Foundation Certification
• Productivity Improvement
• Curiosity
• CompTIA Certification
• Technology Solutions
• Microsoft Windows 10
• Edge Intelligence
• Amazon Web Services
• Applicant Tracking Systems
• Technical Support
• Automation
• Microsoft Azure
• Investments
• Decision Making
• Customer Service
• Communication
• Computer Science
• Continuous Improvement Process
• Financial Services
• Innovation
• Information Technology Operations
• Institutional Investing
• Problem Solving
• Python (Programming Language)
• Microsoft Certified Systems Engineer
• Operational Excellence
• Operations
• Windows PowerShell
• Relationship Building
• Service Improvement Planning

• Technology
• Customer Service & Support
• Finance & Accounting
• Software
• Global Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Aug 31, 2026

Posting language

English

Working hours

40 hours per week