IT Support Specialist Level 1
- Longueuil, QC
- On-site
- Posted Sep 30, 2026
- 1 position
Opens an external site
- Employment type
- Contract
- Experience level
- Mid-level · 2+ years
- Apply by
- Oct 28, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Not Applicable
- Application method
- Direct apply is available
Job summary
Provide Level 1 IT support by troubleshooting Apple/macOS and Windows hardware and software issues, and supporting endpoint management, identity, and collaboration tools. Assist with audio-visual systems, device imaging and deployment, networking, ticketing, and hardware and software inventory management.
Job details
IT Support Specialist I Location: Longueuil, QC Duration: 6 months contract Experience: 2–3+ years IT Support Languages: Fluent French & English Must-Have Skills: Apple/macOS & Windows hardware/software troubleshooting JAMF, NinjaOne, AirWatch/MDM Okta & Google Workspace administration AV support: Zoom, Teams, Google Meet, projectors, conferencing Laptop/desktop imaging & deployment IT Helpdesk / ticketing systems, ITIL, Confluence Basic–intermediate networking: Wi-Fi, switches, servers Hardware/software inventory management Strong customer service & troubleshooting skills Ability to lift 50+ lbs as needed
What you’ll do
Provide Level 1 IT support by troubleshooting Apple/macOS and Windows hardware and software issues, and supporting endpoint management, identity, and collaboration tools. Assist with audio-visual systems, device imaging and deployment, networking, ticketing, and hardware and software inventory management.
Requirements
Requires 2–3 or more years of IT support experience and fluency in French and English. Candidates should have the listed technical support and administration skills, strong customer service and troubleshooting abilities, and be able to lift more than 50 pounds as needed.
Listed skills
- Customer service · Preferred
- Troubleshooting · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Apple/macOS Troubleshooting
- Windows Troubleshooting
- JAMF
- NinjaOne
- AirWatch/MDM
- Okta Administration
- Google Workspace Administration
- Audio-Visual Support
- Laptop and Desktop Imaging
- IT Helpdesk and Ticketing Systems
- ITIL
- Confluence
- Networking
- Hardware and Software Inventory Management
- Customer Service
- Troubleshooting
Job areas
- Technology
- Customer Service & Support