Compugen IncVerified Job Source

Helpdesk Support Analyst- 12 Month Contract

Canada
Remote
Posted Sep 27, 2026
1 position

Opens an external site

Employment type: Contract
Experience level: Entry, Junior · 0+ years
Apply by: Oct 25, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Provide Level 1 helpdesk support by troubleshooting hardware and software issues for end users through phone, email, and web channels. Document problems and solutions, contribute to service desk knowledge base materials, communicate clear steps to customers, and escalate issues when needed.

Job details

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Key Responsibilities: Provide helpdesk support services to end users, including device and software application troubleshooting over the phone, through email and web support. Identify and resolve Level 1 technical issues with hardware and installed applications on various devices. Assist customers with clear communication and step-by-step solutions. Escalate concerns/questions to supervisor as required. Collect, organize and maintain a problems and solution log for use by other Technical Support Representatives. Develop, implement, and/or participate in the preparation of knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements. Be available to work rotating schedules which include evenings (up to 8pm), weekends and holidays. Skills & Qualifications: 1 year of experience in a technical support role within call-centre environment Experience using an online ticketing system Exceptional customer service and communication skills Post-Secondary education within technology is preferred A+ certification is an asset What Compugen Offers You: Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

What you’ll do

Requirements

Requires one year of technical support experience in a call-centre environment, experience with an online ticketing system, and strong customer service and communication skills. Postsecondary education in technology is preferred, and A+ certification is an asset.