user support technician
On-site · Langley
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Private company, corporation or industry. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analys…