System Engineer/Implementation Engineer - Toronto, Quebec, Canada

Job summary

Install, configure, maintain, and troubleshoot Ascom software and hardware solutions, coordinating with cross-functional teams to support successful deployments. Conduct site surveys, assess network and integration requirements, and provide customer service during on-site visits.

Job details

Ascom North America is the leading provider of mission critical communications, alarm management, staff safety, and mobility solutions to Healthcare and Enterprise customers worldwide. We’re seeking an enthusiastic bi-lingual System Engineer with dual Canadian and US citizenship to join our growing team. If you’re passionate about networking, love to travel, and thrive in a collaborative environment, this role is perfect for you! Your days will be filled with… Install, configure, and maintain Ascom software and hardware solutions. Collaborate with cross-functional teams to ensure seamless deployment of our solutions with an emphasis on a best in class customer experience. Troubleshoot and resolve technical issues related to installations following established protocols with initiative and autonomy. Conduct site surveys and assess network requirements and integrations to a large number of disparate and unique systems for new installations. Provide exceptional customer service during on-site visits. And you are….. Dual Canadian and US citizenship (mandatory requirement). Fluent in both English and French (spoken and written). Bachelor’s degree in Computer Science, Systems Engineering, Electrical Engineering, or related field or equivalent documented experience. Documented experience in network installation and configuration, enterprise mobility, or nurse call systems. Some combination of proficiency in Cisco, Juniper, or other networking equipment, enterprise mobility and PBX, or enterprise Server installation and maintenance. Familiarity with ERP and project management tools (e.g., D365, MS Project, Jira) on a basic level Comfortable working in customer-facing roles, on-site and remotely, with flexibility for national/international travel and on-call duties Willingness to travel domestically and internationally (up to 75% of the time). Desired Traits: Self-Driven: Thrives with minimal direct management and takes initiative. Team Player: Enjoys working with others to achieve a shared objective Passionate: Wants to make a difference for healthcare customers through cutting-edge Join our team and be part of a team that is making a difference in the world. Diversity at Ascom Ascom is committed to diversity, inclusion, and equal opportunity. We value different perspectives and backgrounds and believe they help us create better solutions. At Ascom, people are judged by their skills, motivation, and potential.

What you’ll do

Install, configure, maintain, and troubleshoot Ascom software and hardware solutions, coordinating with cross-functional teams to support successful deployments. Conduct site surveys, assess network and integration requirements, and provide customer service during on-site visits.

Requirements

Requires dual Canadian and US citizenship, fluency in spoken and written English and French, and a bachelor's degree in a relevant field or equivalent documented experience. Candidates should have documented experience in network installation and configuration, enterprise mobility, or nurse call systems, relevant networking or server expertise, and be willing to travel domestically and internationally up to 75% of the time.

Listed skills

• Customer service · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Network Installation and Configuration
• Software and Hardware Installation
• Troubleshooting
• Enterprise Mobility
• Nurse Call Systems
• Cisco Networking
• Juniper Networking
• PBX
• Enterprise Server Installation and Maintenance
• Network Requirements Assessment
• Systems Integration
• Site Surveys
• Customer Service
• Project Management Tools
• English and French Fluency
• Willingness to Travel
• Technical Issues
• Juniper Network Technologies
• Bilingual (French/English)
• Alarm Management
• Electrical Engineering
• Systems Engineering
• JIRA
• Business Intelligence
• Management
• Communication
• Computer Science
• Networking Hardware
• Project Management
• Network Installation Services
• Proactivity
• Troubleshooting (Problem Solving)
• Enthusiasm

Job areas

• Technology
• Engineering
• Healthcare
• Customer Service & Support
• Systems Implementation Engineer
• Systems Engineer
• Software Developers
• Computer Systems Engineers/Architects
• Computer Occupations, All Other