IT Support Eng

Job summary

### Who you are - High school or equivalent diploma - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 1+ years of IT client, server, and network service delivery experience - 2+ years of supporting and maintaining a corpo…

Job details

### Who you are - High school or equivalent diploma - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 1+ years of IT client, server, and network service delivery experience - 2+ years of supporting and maintaining a corporate network environment experience - Experience supporting video conference and teleconference equipment - Bachelor's degree in IT, computer science or equivalent - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience with networking technology (TCP/IP, subnetting, DNS and DHCP) - Experience with audiovisual, video conferencing or event support ### What the job involves - Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations - We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment - As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on - As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted - Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience - They guarantee our employees have the tools and resources they need to be successful, innovative and efficient - ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon - They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals - Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team - Your day will be filled with exciting challenges and opportunities to showcase your technical expertise - You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support - You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions - Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs - * Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware - * Provide on-call support for high severity incidents and act as an escalation point of contact for team - * Assist with activities to triage and escalate system or network outages to reduce downtime - * Understand and execute change management activities in a high availability environment - * Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value - * Effectively manage and oversee IT asset inventories - * Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities - * Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions - If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you - At Amazon, we value people with unique backgrounds, experiences, and skill-sets - If you’re passionate about this role and want to make an impact on a global scale, please apply!

Listed skills

• Software · Preferred
• Technical · Preferred
• DHCP · Preferred
• Teams · Preferred
• Client · Preferred
• DNS · Preferred
• Troubleshooting · Preferred
• Amazon Web Services · Preferred
• Windows · Preferred
• TCP/IP · Preferred
• Linux · Preferred
• Customer · Preferred