AffirmVerified Job Source

IT Support Administrator I

Toronto, ON
Hybrid
Posted Aug 24, 2026
1 position

$63,000–$83,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Office presence: 5 days per week

Job summary

The IT Support Administrator will plan, deploy, and configure new systems while providing remote and on-site troubleshooting for end-user issues. They are responsible for monitoring security threats, enforcing IT compliance, and maintaining enterprise assets and network infrastructure.

Job details

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. ABOUT IT The IT team enables Affirmers to work securely and efficiently. We manage internal devices, networks, and systems, ensuring employees can collaborate and perform at their best. Our team supports onboarding, troubleshooting, and scaling technology across locations. We focus on usability, reliability, and security to maintain a productive work environment. The IT team ensures that Affirmers have the tools and support they need—wherever they work. We’re seeking a flexible IT Support Admin to help manage and support Affirm’s technology infrastructure. For our ideal candidate, troubleshooting and problem-solving are beloved pastimes, and they come with a healthy respect for compliance and documentation. WHAT YOU'LL DO: * Plan, deploy, and configure new systems to keep up with changing needs * Remotely support and troubleshoot our end user’s problems * Requirement to be in office supporting 5 days a week * Monitor for security threats and malware, staying ahead of the curve to protect our users * Educate on and enforce our IT compliance and policy obligations * Support the Network infrastructure locally in the Toronto office * Maintain enterprise systems and company IT assets such as servers and desktops * Handle jira support ticket requests that come in WHAT WE LOOK FOR: * Experience with macOS administration and support * Ability to improvise and find immediate solutions * Experience managing formal ticketing systems * Experience administering SaaS technologies * Flexibility to work with all types of technology * macOS, Windows, Check Scanners, Network devices, etc. * Experience with machine and account provisioning and deprovisioning * Experience managing Enterprise security: * Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown * Email security—tools for signed/encrypted email communication * Mobile device management technologies Pluses: * Experience administering Google for Business * Self motivated to learn and advance their career within IT * Experience with AV systems and photo/video editing * Ability to explain difficult technical concepts without being condescending * Apple Certified Associate or ACSP certification * Automation and scripting experience * Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency * Confidence to maintain office IT infrastructure on their own, as needed Pay Grade - E Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $63,000 - $83,000 Please note that visa sponsorship is not available for this position. Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: * Health coverage at no cost: We cover 100% of premiums for employees and their dependents. * Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. * Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. * Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice [https://www.affirm.com/global-candidate-privacy-notice] and consent to the use of your personal information as described.

What you’ll do

Requirements

Candidates must have experience with macOS administration, ticketing systems, and managing enterprise security protocols. The role requires a self-motivated individual capable of working independently in an office environment with strong problem-solving skills.

Benefits

• Health care coverage • Flexible spending wallets • Time off • Employee stock purchase plan • Subsidized medical coverage • Dental coverage • Vision coverage