IT Support Technician (Part-time)

Job summary

Respond to client support requests and troubleshoot Windows computers, printers, peripherals, Microsoft 365, and basic network issues. Set up and offboard user accounts, document work in the ticketing system, and escalate complex issues to senior technicians.

Job details

About AltaCom AltaCom is a Calgary-based IT services company. We look after the technology for Small to Medium size businesses — law firms, accounting practices, distributors and more — covering managed IT, cybersecurity, Microsoft 365, cloud and business software. Our clients count on us to keep their people working, and we take that seriously. The role We're hiring a part-time IT Support Technician to help our team resolve everyday tech issues for clients. This is an entry-level role: we care more about curiosity and a willingness to learn than a long résumé. You'll work alongside experienced technicians and get real, hands-on experience with business IT. This role is a great fit for college or university students in IT or a related program, or semi-retired IT professionals who want flexible, meaningful part-time work. What you'll do Respond to client support requests by phone, email and remote session Troubleshoot Windows PCs, laptops, printers and peripherals Help users with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, passwords and MFA Set up new computers and accounts for new hires, and offboard departing users Diagnose basic network issues such as Wi-Fi, connectivity and printer access Document your work clearly in our ticketing system Escalate more complex issues to senior technicians, and learn from how they're solved What we're looking for Working knowledge of Microsoft 365 from a user or admin perspective Comfort troubleshooting PC hardware and software issues Basic networking knowledge: IP addressing, DNS, DHCP, Wi-Fi A quick learner who is willing to pick up new tools and processes Clear, patient communication with non-technical people Reliability and good judgment when handling client systems and information Nice to have Customer service experience (retail, help desk, call centre or similar) — a strong asset Enrolment in, or completion of, an IT, computer science or networking program Certifications such as CompTIA A+, Network+ or Microsoft 365 Fundamentals Experience with remote support tools or a ticketing system Schedule, location and pay Openings: Two positions — one in the Abbotsford, Surrey and Vancouver area (BC), and one in Lethbridge (AB). Includes on-site support at local client locations. Hours: Part-time, 16 to 24 hours per week. We'll work around class schedules where we can. Pay: Based on experience, discussed at interview. Growth: Hands-on training, mentorship from senior technicians, and room to grow your responsibilities. How to apply Send your résumé and a few lines about why this role interests you to career@altacom.ca. Tell us about a tech problem you solved — for yourself, a friend or a customer. We read every application and will reach out to shortlisted candidates.

What you’ll do

Respond to client support requests and troubleshoot Windows computers, printers, peripherals, Microsoft 365, and basic network issues. Set up and offboard user accounts, document work in the ticketing system, and escalate complex issues to senior technicians.

Requirements

Candidates should have working knowledge of Microsoft 365, comfort troubleshooting PC hardware and software, and basic networking knowledge. The role also calls for a quick learner with clear, patient communication and reliable judgment; customer service experience, IT-related studies, certifications, and familiarity with remote support or ticketing tools are assets.

Benefits

• Hands-On Training
• Mentorship
• Flexible Scheduling

Listed skills

• Customer service · Preferred
• DHCP · Preferred
• Microsoft 365 · Preferred
• Clear Communication · Preferred
• DNS · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft 365
• Windows Troubleshooting
• PC Hardware Troubleshooting
• Software Troubleshooting
• Basic Networking
• IP Addressing
• DNS
• DHCP
• Wi-Fi Troubleshooting
• Printer and Peripheral Support
• Remote Support
• Account Setup and Offboarding
• Ticket Documentation
• Customer Service
• Clear Communication
• Information Security

Job areas

• Technology
• Customer Service & Support
• Security & Safety

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