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Job Detail

ERP User Support [1701-1275]

Job Summary

Location

Pointe-Claire QC

Posting date

Industries

  • Recruitment, Employment services

Categories

  • Analyst
  • ERP - Packaged Software - SaaS
  • Help Desk
  • QA - Tester - Debug
  • Training - Technical writer - Documentation

Notre client est une entreprise manufacturière ayant des opérations à travers le Canada mais également au États-Unis.  L’analyste ERP, relèvera du directeur de TI, et aura comme responsabilité d’agir comme aide à la clientèle interne de l’entreprise quant aux problèmes reliés à l’utilisation et fonctionnement du ERP (Oracle).

L’analyste ERP sera en 2e ligne d’exécution et oeuvra principalement au téléphone ou via email pour l’ensemble des opérations de l’entreprise (siège social et usines, centres de distributions)

 

Points clés:

-Minimum de 3 ans d’expérience pertinente;

-Excellentes capacités à communiquer;

-Etre en mesure de travailler dans un environnement remote;

-Anglais est très important (90% du travail sera fait en anglais); 

 

Responsabilités (version anglaise):

  • Responds to telephone calls, e-mails and in person requests for technical and functional support related to all Oracle EBS modules.
  • Records, assigns and monitors all issues to ensure timely resolution. 
  • Participates in the production, set up and coordination of all required Oracle user training.
  • Responsible for Oracle User set up - Set up of Oracle assigned peripherals
  • Identifies and initiates all Oracle related technical and functional problems.
  • Elevates, all technical problems to department head for resolution.
  • Works with Oracle team to ensure timely resolution of all issues that required technical resolution
  • Works with ERP team to coordinate testing of all newly developed or enhancements to existing Oracle routines.
  • Participates in all system implementations as assigned by Oracle project team.
  • Works with other Oracle support personnel to standardize and improve efficiencies in problem resolution.
  • Cooperates with End User Support team by recording and referring other IT related issues to ensure timely resolution.
  • Maintains the Global Help Desk ticket system for effective issues tracking and knowledge bank.
  • Participates in the production and maintenance of all Oracle related documentation and its deployment in Kaycan intranet system
  • Responsible for ensuring end user adherence to all corporate sanctioned IT standards.