The Ontario Arts Council is a publicly funded agency of Ontario's Ministry of Tourism, Culture and Sport. OAC's primary purpose is to award grants to professional artists and arts organizations.
Website Administrator & Nova Configuration Specialist
Competition number: 16-16
Posting Closes: March 24, 2017
Type of Contract: Temporary Full-Time
Contract Start Date: April 2017
Contract End Date: April 2018
Remuneration: $55,837 - $83,756
The Ontario Arts Council (OAC) requires a technically adept individual with strong judgment, initiative, and independent thought and analysis, to be responsible for ensuring OAC's website and intranet are working optimally and meeting ongoing business requirements; in addition, this position will also be relied upon to do system configuration and set up for OAC's online grant application system (Nova), as well as provide help desk support.
OAC Website Administration
Coordinate content management of the OAC's website and intranet, including: managing the collection of website content; reviewing website content and making recommendations for clarity and presentation; determining appropriate placement of information on the sites; creating and managing forms; liaising with web development and intranet vendors; preparing systems documentation and procedures documentation for use by OAC staff; ensuring that website content meets government, ministry and agency standards; collecting and providing details and timely statistics regarding number of visitors and number of page 'hits' to website; recommending changes to structure and design of website and intranet.
Provide technical and creative expertise and advice regarding methods, resources and training requirements used to maintain and utilize web technology, intranet and internet tools, and enhancement of accessibility for users with disabilities, and providing expertise on design and 'look' and feel of website, intranet and other information systems materials all in keeping with accessibility requirements.
Create, review and proofread new and existing information content to ensure consistent, correct, timely and user friendly information for webpages.
Provide support to OAC website content contributors to ensure content is posted accurately and simultaneously in both French and English, and is compliant with compliant, including posting the content if needed.
Nova Systems Support
Provide advanced level analysis of requirements
Provide support and recommendations to management regarding future enhancements of Nova
Provide configuration changes and program set-up and identify impact to existing system configuration
Troubleshoot and resolve issues
Provide validation and quality assurance testing of all changes and new releases of the system
Provide support, guidance and training to OAC staff as required on the system
Create and maintain security elements - including user roles, staff accounts and applicant setup
College diploma in Information Systems or equivalent in experience and/or training
Moderate work experience supporting and configuring SaaS systems
Moderate work experience in a web administration role
Moderate experience providing technical support to end-users
Advanced knowledge of technical capabilities and operations of the internet, including advances, opportunities and technical requirements in order to develop and support website and make creative and technical changes to the website
In-depth experience using and administering web content management systems, with experience with Kentico an asset
Knowledge of photo editing software, specifically Adobe Creative Suite
Ability to learn new and emerging technology easily
Knowledge of government policies, guidelines, directives and standards for management and development of website content and network and telecommunication services to ensure compliance in all technical services and support
High level knowledge of business processes
Excellent analytical, critical thinking and problem solving skills
Strong interpersonal, communication and client services skills
Advanced level verbal and written English, with French bilingualism an asset
Excellent focus and attention to detail
Strong organizational and time management skills and ability to multi-task
Ability to work effectively under various pressures and demands
Knowledge and experience of public funding of the arts and various art forms is an asset
Specific knowledge and understanding of grants management processes and activities is preferred
Ability to work occasional overtime
Qualified candidates are invited to submit a cover letter and resume by 5 p.m. (please note that applications that do not include a cover letter will not be considered).